Sea Logistics Customer Care Supervisor
Kuehne Nagel
Hong Kong, Hong Kong
3天前

How do manufacturers ensure finished goods leave the port in time for delivery to their destinations? Our sea logistics customer care team works closely with customers and customs brokers to ensure loading and export clearances are executed on schedule.

If you wish to further develop your career with one of the most successful logistics organisation, this is an excellent opportunity to join our team in Hong Kong.

Your Role

In this role, you will focus on a portfolio of customers, and ensure your team provides the highest level of service to our customers at all times.

Your Responsibilities

  • To drive customer engagement, satisfaction, retention + reactivation in close cooperation with Field Sales and the Operational Care Center (OCC) to establish + strengthen operational relations with customers.
  • To provide, document and follow-up on quotations for existing business in line with the pricing strategy.
  • To ensure complete + correct customer contact data, service data and changes in KN systems while ensuring a best-in-class onboarding + then setting up + consistently providing customer reporting.
  • To consistently perform shipment qualification in line with working instructions to ensure full + complete handovers to the OCC to optimize the customer experience.
  • To collaborate with Finance to adjust credit limits based on daily business development + coordinate measures in case of challenges.
  • To drive continuous improvement of processes + controls to improve service levels and efficiency.
  • To document, analyze + resolve complaints, identify root causes + find sustainable solutions with the OCC.
  • To ensure delivery against all financial targets + strategic objectives.
  • Your Skills and Experiences

    To be considered, you should have strong leadership skills with good understanding of export procedures and freight forwarding knowledge.

    Also, you should demonstrate a customer focus + solution oriented mindset

    Good Reasons to Join

    We are interested in service-oriented individuals who understand the importance of providing an excellent customer experience.

    In return, you will gain access to professional development opportunities and international exposure in a team-based environment.

    To find out why Kuehne + Nagel is the best place to advance your logistics career, start a conversation with us and click apply today!

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