Senior Application Support Analyst
Hong Kong

What We'll Bring :

At TransUnion, we are creating an environment where everyone can think creatively. Where you can make a difference and pursue your passion.

If you want to make a positive impact and support Hong Kong’s continued development as the preeminent regional financial hub, we can help you achieve that goal in an inclusive, dynamic and collaborative environment where the well-being of our people and our commitment to building talents for future needs are our top priorities.

TransUnion is a global organization listed on the New York Stock Exchange (NYSE : TRU).

What You'll Bring :

  • Degree holder in Computer Science or related technology disciplines
  • 5+ years' experience on application support or application development
  • AWS / Azure cloud platform exposure is a PLUS
  • Solid knowledge and know-how in supporting .NET Framework / Java, enterprise architecture, infrastructure and operation management technology
  • Understand Agile, DevOps, and CI / CD process, tooling and docker technology
  • Solid communication and interpersonal skills in written and spoken English and Chinese
  • Good team player with adaptable and proactive integrity, and acquire collaborative mindset
  • Able to handle multiple tasks, and self-motivated
  • Reliable, intelligent, diligent and good problem-solving skills
  • Impact You'll Make :

  • Be a part of the Decisioning Services Professional Services team in Hong Kong providing robust technical application support services to our business
  • Participate in monitoring and maintenance of business applications, production environment and respond to exceptions according to the designated SLAs
  • Manage day-to-day technical service operations, and client requests accordingly
  • Engage with global application support team to resolve technical issues and manage incidents until service resume
  • Conducts problem reviews, root cause analysis with the relevant parties and stakeholders
  • Work closely with stakeholders to forward plan the release windows and cycles across the platform and services to determine release schedule
  • Assist and support users during production implementation and, prepare application system documentations
  • Participates in client on-boarding and service continuity management (BCP drill) activities,
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