Digital Customer Service Officer - Contact Centre Business
HSBC
HONG KONG
5天前
source : Wizbii

Some careers grow faster than others.

有些機遇 令多元文化共融更受重視

If you're looking for a career where you will be respected as an individual and valued for the contributions you make, join HSBC and discover how diversity drives our success.

假如您希望自己的價值觀獲得認同和肯定 加入滙豐 您將會明白多元文化環境如何助我們攜手邁向成功 無論您渴望攀登職業生涯的高峰 或者開展人生新的一頁 滙豐將為您提供更多機遇 支持和回報

Contact Centre Business plays a central role in maintaining our reputation as a leader in banking in Hong Kong. It serves as a vital channel in ensuring successful business development while addressing customers' different financial needs and delivering quality banking services to our millions of customers through multiple touch points including inbound and outbound calling activities.

The value of Contact Centre Business continues to grow as it cultivates collaboration and improved financial services provision across a broad range of our business areas.

客戶服務中心是滙豐維持其在香港銀行業領導地位的重要業務 滙豐客戶服務中心透過多種方式 包括電話等渠道 與客戶溝通 致力滿足客戶不同的財務需求 並提供優質的銀行服務 以確保業務發展成功 客戶服務中心亦不斷促進滙豐眾多業務間的相互合作 從而提升其金融服務水平

We are currently seeking a high caliber professional to join our team as Digital Customer Service Officer .

我們現誠邀高質素專業人士加入團隊 擔任 數碼客 戶 服務主任

Principal responsibilities

Provide customer service in a contact centre environment with a customer first mentality

Communicate via digital service channels such as social media and email

Understand customer needs and offer relevant products, services and solutions

Take ownership of issues and provide timely resolutions, where necessary, direct customers to other departments

Achieve individual performance expectations and development

Maintain appropriate operational risk control and compliance in all activities

主要職責

以客為先 在客戶服務中心提供銀行服務

透過社交媒體和電子郵件等數碼服務方式進行溝通

了解客戶需求 並提供相關產品 服務和解決問題的方案

有責任感 及時提供解決方案 並於必要時將客戶轉介至相關部門

實現個人績效目標和發展

遵守銀行有關操作風險的守則及規定

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