Client Experience Strategy
Credit Suisse
Hong Kong, Hong Kong, Hongkong

We Offer

This role will provide in-house experience design capabilities within CS APAC supporting APAC Platform design demands which has direct impact to client experience.

The role will contribute towards driving a consistent and high quality client experience and will be reporting to the APAC Platform Strategy & Design head.

Participate in agile development process, talk to the APAC Platform team and development team and provide design options / solutions.

Improve Client Experience of existing and new applications.

Demonstrate ability to find alternative solutions.

Maintain Client Experience guidelines.

Conduct co-design workshops with clients, partners and developers.

Validate designs with all partners including clients.

Gain awareness of competitive services offerings.

Map existing CS APAC client journeys.

Need to have awareness and involvement in the overall CS brand strategy.

You Offer

You have the ability to work dedicatedly and independently and exercise independent judgement and discretion when handling confidential matters.

You are a team-player with strong influencing and interpersonal skills, ability to work effectively within the team, with cross functional teams and with senior management.

You have strong communication, with excellent project management and presentation skills.

You have extraordinary design portfolio.

You possess extraordinary ability to develop thorough design solutions.

You possess the ability to lead / guide external agencies.

You have knowledge and experience of design tools and processes.

You have preference for knowledge and experience in prototyping and implementing designs.

Your experience working with development team will be an added bonus.

Your Wealth Management or other HNW client experience knowledge is beneficial.

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