Senior Manager, Collections, Risk Management Group
DBS Bank
Queen's Road Central, Hong Kong, China

Business Function

Risk Management Group (RMG) is responsible for the development and maintenance of risk management and internal control frameworks.

We provide independent review and challenge to business to ensure that appropriate balance is considered in risk / return decisions.

In addition, RMG is responsible for the monitoring and reporting on key risk issues of the Bank. To manage risk effectively and deliver strong financial performance, we invest significantly in our people and infrastructure.


  • To assess the debt restructuring request to determine an appropriate interest rate and loan tenor for the debtors who are facing financial difficulty but are willing and able to repay by restructuring their facilities and repayment structure
  • To ensure debt restructuring repayments, bankruptcy dividends and deceased recoveries are handled in a timely manner
  • To ensure operating activities and staff conducts are complied with the Bank and regulatory requirements
  • To resolve complaint cases
  • To access and approve the debt restructuring applications with appropriate terms and ensure the turn-around time are within the agreed timeline
  • To monitor and ensure payments / recoveries are processed in a timely manner
  • To liaise with leading banks or nominees on the restructuring terms
  • To negotiate with debtors on bankruptcy annulment
  • Requirements

  • Minimum 7 year’s collection experience in consumer credit collection
  • University graduate or equivalent OR
  • Secondary education plus 7 years or above experience on consumer banking
  • Excellent communication, interpersonal and negotiation skills
  • Good knowledge in DDRP, IVA, IDRP & Bankruptcy Handling
  • Knowledge of operation system, such as Debt Manager, Vision Plus, Finacle.
  • PC Knowledge : Excel, Access, Power Point, Word
  • Comply with guidelines / regulations laid down in the Code of Banking Practice, Code of Practice on Consumer Credit Data and HKMA Supervisory Policy Manual
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