Wintel Operation Systems Analyst
Wells Fargo
Hong Kong, Central and Western District


Provides technical Windows systems support within the Wells Fargo Technology organization


  • Support a large technical infrastructure based on Windows Server Operating System
  • Participate in weekly Windows patching, Firmware and layered products updates as required
  • Provide support for medium to complex technical issues and initiatives related to system O / S, applications, databases and / or other technical products and services
  • Use diagnostic and other tools to maintain, troubleshoot and restore service to systems, escalating if needed to meet established service level agreements.
  • Requirement for PRB ticket)

  • Assist with migrations from development to production, maintenance, upgrades, installations and / or configurations (Requirement for Work Orders)
  • Update documentation and procedures, contribute to process improvement and provide technical consultancy / guidance to peers
  • Market Skills and Certifications


  • Experience of more than 3 years in Windows Operating systems support
  • Experience in troubleshooting issues related to windows O / S, windows security patching and windows product upgrade process
  • Knowledge of Wintel domain services such as AD, DNS, DHCP, GPO, DFS
  • Understand of Change Control
  • Demonstrated ability to evaluate and diagnose issues
  • Fluency in written and spoken English is a must
  • Must be able to work during weekends as required
  • Desired Skills

  • Windows 2K8R2, 2K12 and 2K16
  • Experience with SAN, NAS, replication etc
  • Veritas Storage Foundation & MS Clustering
  • Experience supporting and troubleshooting Dell and HP H / W - daily operation and firmware upgrade process
  • Ability to support large scale projects and work with dynamic teams across multiple time zones.
  • Ability to develop automation processes using Windows PowerShell
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