Regional Account Manager
Williams Lea
Hong Kong
  • Client Service & Operations Management Manage and oversee the operations in multiple locations to ensure all SLAs, contractual requirements and expectations are met or exceeded Ensure all operational processes and procedures are adhered to at all times, including regular reviews to ensure efficiency and effectiveness Build and maintain strong relationships with client and team;
  • regularly meet key client contacts, ensure timely responses to requests and work collaboratively with stakeholders to achieve goals Ensure teamwork and continuity across the region;
  • ensure all staff members are involved in generating high client satisfaction Present Quarterly Business Reviews to the regional clients, leading and involving the team Proactively identify opportunities for service enhancement and client value-add Manage client invoicing, payroll, budgeting and finances effectively Review monthly P&L statement to ensure effective management of costs Leadership, Training & Development Put in place strategies to engage and retain staff, including identifying, encouraging and developing future leaders and delegating tasks to support learning and development Work with local Account Managers to ensure their teams are optimally staffed at all times Lead client and staff meetings with confidence and knowledge Lead by example with behaviour that is positive, and solutions focused Foster a positive, cohesive, collaborative, and team-oriented work environment Prepare and conduct regular employee reviews, set appropriate, measurable goals and incorporate development planning Effectively manage disciplinary and performance issues to ensure best outcomes for the business Demonstrate cross-cultural understanding and sensitivity Ensure 100% completion of all Williams Lea and client mandatory compliance and other training Corporate & Compliance Ensure strict compliance with established processes, procedures and policies, particularly relating to the confidentiality of client and Williams Lea information Participate in Williams Lea Town Halls and quarterly updates.

    Regularly visit Williams Lea intranet (Front Door) for any updates and review CEO monthly update and ensure any messages are shared with and understood by the teams Propose suggestions to improve company procedures, profitability and business expansion Responsible for resolution and incident reporting


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