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HSBC Operations, Services and Technology
HSBC Operations, Services and Technology is a pivotal part of the Group, providing essential operational and technical support to our global businesses and helping improve customer service and efficiency.
HOST combines global expertise and technology to help keep us ahead of the competition.
Global Service Delivery
Within HSBC Operations, Services and Technology, Global Service Delivery is a leader in the development of services and processes that are designed around the customer and enable the firm to demonstrate to regulators that its processes and ways of working will deliver consistently high standards of compliance.
Every day, customers all over the world are paying bills, buying homes and setting up companies and every day, Global Service Delivery teams are making sure all this happens smoothly.
We are currently seeking an ambitious individual to join this team working together with colleagues to define, manage and achieve divisional business targets.
In this role, you will :
Impact on the Business
Acquire and update knowledge on procedures and products
To be fully aware and comply with the regulatory requirements. Read all manuals at regular intervals as instructed by supervisor.
To ensure that a high level of awareness about Compliance, Money Laundering and other legal and regulatory requirements are maintained at all times
Knowledge and experience are shared with colleagues, providing assistance on referred / technical issues
Support achievement of team objectives
Exhibit ownership of the business
Customers (External / Internal)
By investigating and resolving the Suspected Hit messages by ensuring timeliness and quality of response
Match the individual productivity and quality levels with centre target productivity and quality standards.
Achieve minimum productivity levels within 1 month of taking over the job.
Being punctual and regular at work.
Ensure the alerts and enquiries are managed in line with pre- defined priorities for the respective queues.
Impact on process
Appropriately manage the alerts in a manner that the process productivity targets are met.
Adhere to all the audit requirements including but not limited to : Declaration of Secrecy / Data Protection Act / Health Safety and Security / Clear Desk Policy / Other Process specific Audit requirements / Compliance issues / requirements and Undertake process specific checks, where ever applicable
Adhere to Business area prescribed Online Modular Training & GR prescribed Modular Training
To continually re-assess the operational risks inherent in the business, taking account of changing economic or market conditions, legal and regulatory requirements, operating procedures, management restructures, and the impact of new technology in conjunction with the donor Group companies.
Participate in development of cohesive teams
Foster development of co-workers
Contribute to the creation of a supportive work environment driven by people centric values
Build professional relationships with colleagues in other areas
Ability to understand English and Cantonese, write business letters and reports.
Ability to learn quickly, transfer knowledge appropriately.
Basic computer knowledge.
Good interpersonal skill, presentation skill
Good decision-making skill, and ability to maintain focus / prioritize while working with voluminous data / tasks
Good experience in handling customer request / queries, and / or understanding on complex process is preferred
Ability to build rapport with people
Committed to equal employment opportunities
You’ll achieve more at HSBC.
HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment.
Issued by HSBC Electronic Data Processing (Guangdong) Ltd. GSC China