A Career with Hang Seng Bank
Hang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-
in-class products and services.We seek to attract high-calibre talent by offering a dynamic working environment, good career development opportunities and competitive compensation packages.
Digital Banking Manager / Assistant Digital Banking Manager - Personal e-Banking and Mobile
If you aspire to unleash your potential in the digital world and fast track your career in this exciting industry, Hang Seng Digital Banking offers opportunities, support and rewards that will take you further.
We are seeking high calibers to join our team as Digital Banking Manager / Assistant Digital Banking Manager - Personal e-Banking and Mobile .
Principle Responsibilities :
Formulate / develop digital strategies to drive the next generation of digital banking
Lead / coordinate the implementation of key digital initiatives including digital platform migration project
Research and design effective and efficient digital customer journey to ensure the delivery of excellent customer experience through website / mobile app / web / chatbot as a result to deliver ambitious growth in digital traffic and usage
Work closely with a wide range of stakeholders including product owners, technical teams, legal, compliance and external vendors to design and deliver quality services through digital channels
Keep abreast of the best market practice to define the most efficient and customer-friendly UI throughout the entire customer journey
Interpret digital journey and engagement effectiveness, and identify learning, insights and actions
University degree in Business Administration, Marketing, Computer Science, Information System or a related discipline
Minimum of five years' experience in digital project management and implementation, candidates with less experience will be considered for the post of Assistant Digital Banking Manager
Keen interest in latest mobile, web and chatbot technologies and trends
Knowledge on mobile application platforms / mobile web / web / chatbot and experience of P2P payment or application development project would be an advantage
Strong business acumen and analytical ability, with self-initiation and drive to achieve excellence
Be open-minded and self-motivated with good communication, interpersonal, problem solving skills and strong sense of responsibility
Good presentation and project management skills with proficiency in English and Chinese
Great sense of ownership and servicing mind-set to ensure efficient and effective customer service delivery