Description Responsibilities : Responsible for developing and implementing customer relations strategy to ensure ROI He or she will also formulate business analytics for strategic planning, forecast and driving departmental KPIs.
Define clear customer segmentation for detailed analysis on customer behaviour and needs.
Deploy effective initiatives to enhance customer satisfaction level Oversee ROI for advertisers collectively through review and analyses of enquiries trend and distribution, and mobilizie departmental resources to increase the ROI Optimise team resources and budget in accomplishing quality deliverables Responsible for IPR cases, customer enquiries and complaints Establish comprehensive workflow among respective departments and teams to ensure an all-
encompassing tracking mechanism of IPR cases received Requirements : Bachelor’s Degree in Business Administration, Marketing, or related disciplines 12+ years of marketing / loyalty marketing / customer services experience in a managerial role Strategic thinking with strong analytical and problem solving skills Team management experience and strong leadership skills Good in English and Chinese Country Hong Kong Company Business Consulting Company Salary US$90,000 -
US$150,000 Working Hours Full-Time Contract Permanent Categories Marketing Director / Strategy / Brand Mgt, Product Marketing / Market Research / Analytics Industries