Regional Operations Manager
CBRE, Inc
Hong Kong Island , Hong Kong
34天前

Supervisory Responsibilities

I. The Sub-regional Facilities Manager reports to the Regional Facilities Manager.

II. He / She is responisble for operational delivery and compliance of all client sites within the sub-region. This role will be based on the client site.

Key Responsibilities

  • Acts as Single Point of Contact for his / her team and develops positive relationships with the client for all facilities management issues in the responsible sub-region.
  • Working with Regional Facilities Team to affect excellent service delivery to the Client’s facilities and occupiers.
  • Responds to problems and concerns that are recurring or of a sensitive nature; enforces policy, rules and regulations.
  • Plans and manages on site Project / FM operation teams among countries in term of staffing, training, and evaluating operations maintenance and support personnel for whole account in his / her responsible sub-region.
  • Works with the client’s representatives to assure excellent service delivery to all client’s sites, regardless of location or size in his / her sub-region.
  • Researching new programs or processes to improve quality / costs for Client. Developing and implementing recommendations to position Client facilities at their highest and best use.
  • Assisting in the preparation and presentation of cost efficiency analysis and energy management strategies.

  • Researches new programs or processes with CBRE Regional Experts team to improve quality / costs / performance for the client.
  • Developing, monitoring, and evaluating a service work order system to insure optimum client response and satisfaction.
  • Reviews and monitors sub-regional performance in line of KPIs or SLAs.
  • Assist with developing an annual regional consolidated facility budget for country with input from local Managers including direct and indirect contract service expenses, preventative maintenance costs, energy management expenses and Capital items, etc.
  • Assist in developing and / or maintain standard safety programs for Clients needs (storm, evacuation, first aid, etc.).
  • Ensuring safety of work practices and procedures of CBRE, Corporate Facilities Management employees and contract employees.

  • Support Global Facilities Management Team to monitor and modify the services deliverables in accordance to the change of client’s business needs.
  • Assist with the reviews of contract documents, to ensure consistency and adherence with client master contract and CBRE Corporate Facilities Management standards (including insurance requirements and price standards).
  • Interfacing with governmental regulatory agencies to ensure compliance with various code / building requirements.
  • Identify quality improvements in process or procedures.
  • Perform multiple feasibility analysis, and complex cost benefit analysis.
  • As required assist with the capital works planning and budgeting process and program.
  • Position may require frequent traveling across locations in the sub-region.
  • Manage relationship with client facility operations and project delivery, including standard Change Management and Capacity Management protocols.
  • Requirements :

  • Professional Engineer with a minimum of 10 years of experience in maintenance and construction field.
  • Over 5 year’s supervisory experience in all aspects of multinational company facilities management.
  • Degree in Electrical, Mechanical, Building Services Engineering or a related field.
  • Professional qualification and experience in oil & gas industry would be an advantage.
  • Good knowledge of all statuary regulation and permit requirement in oil & gas industry.
  • With strong client engagement skills
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