A Career with Hang Seng Bank
Hang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-
in-class products and services. We seek to attract high-calibre talent by offering a dynamic working environment, good career development opportunities and competitive compensation packages.
Senior Business Transformation Manager
RBWM Transformation - RBWM COO
We are currently seeking a high caliber professional to join our department as Senior Business Transformation Manager under RBWM Transformation Team.
Principal responsibilities :
Assist RBWM to drive the development of business and transformation strategies in achieving the Groupâ€™s and Bankâ€™s business goals.
Coordinate and drive cross-RBWM transformation programmes / initiatives e.g. Strategies Review, digital, technology, automation and operational review, from strategies / initiatives formation to implementation / and commercialization.
Provide PMO support to monitor, manage and govern the RBWM transformation programmes / initiatives.
Provide internal consultancy capability to identify opportunities in transformation and processes streamlining to support business growth, enhance customer experience, improve work efficiency and effectiveness.
Assist the Head of RBWM Transformation to build a team with strong business sense and transformation / consultancy skills.
University Graduate in Business Administration, Banking, Finance, Accounting or related discipline.
Seasoned financial services professional with at least 8 years' experience in RBWM business, preferably with strategy development, process transformation / consultancy experience.
Proven record of effective project and program management, including project planning and decision making, identifying priorities, enforcing program governance, managing resources, management reporting and bringing a wide range of projects to successful completion.
Agile knowledge and adoption experience an advantage.
Experience of managing project team from different business stakeholders and support teams at different levels.
Strong problem-solving skills with conceptual and analytical capabilities to deal with ambiguities.
Acute sense of business direction and thorough knowledge of RBWM business to make good judgment in cross-RBWM transformation initiatives.
Keep abreast of market developments and business trends to explore new business opportunities.
Excellent leadership, communication, influencing, planning and organizing skills.
Excellent written communication skills, ability to clearly document the current state and the recommendations.
High proficiency in English, Chinese and Putonghua.
Great sense of ownership and servicing mindset to ensure efficient and effective customer service processes.