Program Manager - Retail Banking and Wealth Management
HSBC Group
Hong Kong, China


Some careers grow faster than others. If you’re looking for a career that will give you plenty of opportunities to develop, join HSBC and your future will be rich with potential.

Retail Banking and Wealth Management serves millions of customers worldwide with a complete range of banking and wealth management services to enable them to manage their finances and protect and build their financial futures.

It is a global business that brings together management responsibility for Retail Banking, Wealth Management, Insurance and Asset Management with a focus on customer-

centric propositions and innovative and efficient distribution channels. We are currently seeking a high caliber professional to join our team as Program Manager .

Principal responsibilities

  • Decision Systems is responsible for transforming the build and deployment of scalable decision systems and data access infrastructure for credit origination and customer management.
  • Key Decision Infrastructure include AAPS, Provenir, PowerCurve, TRIAD and SAS.

  • The Project Manager role is accountable for delivery of transformation and embedding of Future State Decision Systems technology into Regional environments.
  • This Job manages change initiation, design and delivery and accountable for successful delivery of the programme and ensuring benefits realization.

    They will work closely with business stakeholders, IT and the Credit Control Services Team to ensure successful delivery of Decisioning technology into the Regional market and introduction into operational service.

  • Influence the project approach, building stakeholder buy in around the project plan, commitments and changes.
  • Manage Project strategy and the approach across a series of projects or component activities, building stakeholder buy in around plans, commitments and changes
  • Provide management to maintain a focus on how the project aligns to wider programme objectives, where appropriate, and to the change portfolio across HSBC
  • Oversee the monitoring and reporting of progress, issues, dependencies, risks to the programme management, internal stakeholders and or steering committees.
  • Make recommendations to influence decision making in order to maintain progress towards delivery and benefits realization

  • Assist business stakeholders with the decomposition of complex business requirements that can be delivered via respective backlogs with minimum cross product co ordination
  • Delivery, governance and reporting to stakeholders
  • Drives the use of the prevailing methodologies within the Bank, for example Agile, Scrum, Kanban, Lean
  • Ensure the project aligns to HSBC strategies and contribute to towards achieving strategic aims
  • Manage project budgets, including headcount and roadmap
  • Manage negotiation with and management of, and service agreement monitoring of third party contracts with suppliers
  • Work across business and technology to establish effective controls, procedures and quality assurance processes in line with the Business Transformation Framework and HSBC Risk and Controls framework
  • Manage the reporting of progress, issues, dependencies and risks to committees and make recommendations to influence decision making in order to maintain progress towards delivery and benefits realization.
  • Requirements

  • Experience of project, system and process design, development and implementation
  • Experience of managing multiple, complex projects.
  • Experience in banking project management
  • Has developed a satisfactory level of professional competence which helps to determine risk based solutions.
  • Bachelors degree or equivalent experience in business, finance or related field
  • Some years of experience in managing any Data related activities that includes Design, Orchestration and implementation within a Bank or Financial institution.
  • Strong communication, influencing, decision making, analytical, project, presentation and interpersonal skills
  • Experience working with risk systems, analytics software and cognitive computing would be an advantage
  • Ability to operate well across cultures and in multi cultural diverse work environments
  • Knowledge of processes or exposure to process design, re engineering and managing change
  • Strong problem solving skills, adaptability to change and changing work priorities and ability to drive results
  • Adaptable to change and changing work priorities. Strong problem solving skills
  • Ability to work under pressure and achieve agreed deadlines
  • Experience in practical application of a process improvement methodology such as lean, 6 sigma and failure demand
  • Business requirements gathering experience of defining project charters, scope, business case including costs and benefits
  • Ability to work on multiple items concurrently where required.
  • Some travel may be required
  • You’ll achieve more when you join HSBC. Candidate with less relevant experience or skills may be offered a lower Global Career Band than stated above.

    HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment.

    Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.


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