This position is responsible for handling allocated cases on the involved line of business assigned following the established standards, procedures and guidance to deliver excellent customer services.
Investigate, evaluate and resolve assigned claims including non-standard within designated personal authority level, in line with established standards, procedures and guideline provided.
Conduct pro-active settlement through appropriate negotiation including instruct and collaborate with counsel regarding litigation strategy and claim resolution.
Identifying and investigating suspicious / fraudulent claims under supervision.
Managing customer / intermediary interactions in an efficient, courteous and timely manner in order to deliver high standards of customer satisfaction.
Organizing and using approved internal and / or external suppliers to ensure appropriate and timely services are provided to customers.
Identifying non-standard or complex claims and escalating to supervisor to ensure they are handled appropriately.
Providing guidance and assistance to claims associates when necessary.
Supporting more experienced colleagues in the handling of non-standard cases.
Assist in preparation of reports or analysis where necessary.
Ensure compliance with all legal, regulatory and policy requirements internally and externally.
Additional duties and responsibilities as warranted including ad-hoc projects.