Retail Operations & Project Manager, Asia Pacific
Hong Kong S.A.R.

Context :

The luxury retail landscape has been changing in a competitive environment, meanwhile, the evolution of the digital world has imposed opportunity to our business.

To maintain our competitive positioning in the luxury market and stay relevant to the clients of today and tomorrow, our Fashion organization is striving to reach an extended level of retail excellence in driving process improvement, process digitalization, with various technological initiatives, to provide a seamless experience to the clients and to the employees.

Job Mission :

Act as a key business partner, the role of the Retail Operations and Projects manager is to drive process improvements and standardization, operations efficiency to support the future business evolution in Fashion organization.

Collaborate and influence key stakeholders from different métier and markets in design, plan, execute and oversee the respective project implementation with strong retail knowledge.

Key Responsibilities :

Regional Project Planning and Implementation

To collaborate with key stakeholders on project initiation, planning, execution, monitoring and control, closing of Global / Regional Projects, focus on retail operations.

Acting as the project manager from business side to leverage conduct workshop to collect user requirements / process mapping with markets.

Plan and monitor project deployment in markets

Communicate with key stakeholders (Technology and Digital Service Team / markets retail team) to ensure visibility on project status

Review backlog and prioritization of the backlog based

Provide change management supports to market for the project roll out

Develop KPIs to measure the success of the projects

Business as usual support for above protects

Regular review on the change request from markets.

Retail operation efficiency (Process and Tools)

Propose framework on regular operations efficiency review with markets and identify gaps and propose solutions.

Lead the partnership with Regional Technologies and Digital Service Team on the solutions development and implementation.

Build community and ensure best Practice sharing among markets

Standardize, benchmark and review SOP across markets to drive consistency and relevancy on boutique operations.

Role Specifications :

University graduate

6-8 years of related work experience

Good knowledge and passionate in RETAIL

Prior experience in retail projects includes system implementation, are favorable

Good team player with excellent interpersonal, communication and influencing skill

Solid analytical and problem-solving skills, data analysis experience

Strong leadership skills with the ability to challenge status quo

Detail oriented, high sense of responsibility

Strong English writing and communication capability

Excel in Excel and PowerPoint.

Transformational :

Visionary (open to possibilities, long-term focus, communicates the vision to inspire)

Strategic Thinker (connecting the dots, analytical and systemic)

Creative and Innovative (test and learn, willing to take risks, diversity of thought)

Performance-minded :

Decisive (Courageous decisions)

Driven (Performance mindset, gets things done)

Relationships-focused :

Collaborative (open to others, partnerships, transversality, relationship building)

Empowering (develops people)

Culturally sensitive (openness and adaptability)

Agile :

Comfortable with complexity and ambiguity

Curious (personal flexibility continuous learner)



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