CRM Administrator - Salesforce
Hong Kong

Job Description

  • Enhance business processes and value creation by designing, building, documenting, testing and deploying enhancements using industry best practices
  • Partner with multiple departments throughout the business to gather business requirements, analyze them, and provide creative solutions
  • Deliver day-to-day end-user support, including maintaining and improving workflows, email alerts, custom objects, complex formula fields, page layouts, process builders, flows, assignment rules, configuring communities, and troubleshooting bugs
  • Create and maintain excellent documentation on business processes, policies, system configuration, and training materials
  • Entrusted to maintain platform data security by managing access and permissions through User Setup, Role Hierarchy, Profiles, Permission Sets, Public Groups, and Queues, Sharing Rules, Security Policies, and Encryption.
  • Collaborate with Salesforce Developers by testing APEX development in testing environment
  • Train new and existing users at multiple levels of the organization on how to run reports and dashboards
  • Troubleshoot and work with users across the firm to ensure Salesforce meets their needs
  • Keep up-to-date with Salesforce features and functionality and provide recommendations for process improvements
  • Requirements

  • 1-3 Years of experience preferred. For an exceptional candidate CV displaying high overall potential, we’re willing to consider candidate without CRM experience.
  • Good English skills, as well as good verbal and written communication skills
  • A passion for working within an Agile development methodology and collaborative team environment
  • A detail-oriented approach prioritizing great quality of work and high standards
  • Strong interest in creating unique solutions which directly impact business success is a plus
  • Strong interest in automation and business process improvement endeavors is a plus
  • Interest in building a career within the Salesforce ecosystem, including the opportunity to obtain multiple industry-recognized certifications, is a plus
  • Experience with DataLoader, Workbench, and / or DemandTools is a plus
  • Interest in learning Salesforce Lightning Experience components is a plus
  • Self-motivated; Creative thinker; Problem Solver; Exceptional people skills; Proactive; Team Player; Fast learner
  • FXCM Serving Community & Employer of Choice

    We are dedicated to serving the Community by awarded the Caring Company Logo for 2017 to 2021 and fostering a Work Hard Play Hard, Friendly Working Culture being a Participating Organization of Good Employer Charter for 2020 to 2022.

    We are an Equal Opportunity Employer and welcome applications from all walk of life and nationalities with the required skill and experiences.

    Leading Remuneration & Supportive Package :

    Career Development / In-house and on the job training / Comprehensive Medical Coverage / Life Insurance / Discretionary Bonus / Employee Referral Bonus Program / Team Building Internal Lunches / Monthly Birthday Staff Party / Annual Party / Complimentary Weekly Fruit / Work from Home arrangement / Choice of MPF Providers

    Work-Life Balance :

    5 day Work Week / 20 days to 25 days Annual Leave / 14 to 16 weeks Full Paid Maternity Leave / 4 weeks Full Paid Paternity Leave / 5 days Marriage Leave / Serve for Community Events.


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