Business Service Officer
A.S. Watson Group
Hong Kong

Role Purpose :

To provide business services tointernal and external users of ASW’s systems and to act as the interfacebetween users and Group IT / external service providers for new process / system implementation and support

A typical day in this Role :

  • Serveas first level problem solver / customer service support to internal andexternal users to ensure smooth business operations in related processes andapplications
  • Create / update master data parameters (e.g. user accounts in systems)
  • Performand coordinate testing with users to ensure system delivery according tospecification
  • Preparetraining materials such as user manual, FAQ
  • Conducttraining and workshop to the functional users (both internal and external) tomake best use of the core systems in line with the business procedures
  • Gatherand analyze business needs for system development
  • Success will depend on :

  • Universitygraduate in Business Information Technology, Business Administration orrelevant disciplines
  • Atleast 2 years working experience in system development and implementation,go-live support (including training) on supply chain software
  • Understandingof the full project life cycle or software / system development life cycle(SDLC)
  • TechnicalIT knowledge NOT essential, but must be able to work as interface betweentechnical teams & business users
  • Withpassion and strong drive to achieve given objectives in a complex workenvironment
  • Experiencesin vendor management and data visualization tool will be a definite advantage
  • Agood team player, self-motivated, detail-oriented and service-oriented
  • Goodcommand of both spoken and written English and Chinese
  • The Job is a good fit for you if :

  • You are a STABILISER. You’re methodical, careful and disciplined.You believe it’s important to follow a structured process and like structure in your work.
  • You are a DETAILER. You deliberate fully before making decisionsand will need to see all the facts before reaching a conclusion.
  • You follow uprigorously.

  • You are a PROBLEM SOLVER. You make decisions based on evidence-basedopinions.
  • You are a CONNECTOR. You forgedeep relationships beyond networking or teamwork. You will find waysto avoid confrontation by employing skillful collaboration.
  • You are a TEAM PLAYER. Your focusis on the relationships within the team. You are optimistic, energetic and feelenergized when working with others.
  • We are an equal opportunity employer and welcome applications from all qualified candidates. The information provided will be treated in strict confidence and be used only for consideration of your application for relevant / similar posts within the A.S. Watson Group.


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