Solutions Architect
Calypso Technology, Inc
Hong Kong, HK
5天前

Division Overview

Customer Success contributes to our efforts to enhance and transform the Calypso customer experience via a client-centric approach (building and maintaining relationships, proactively identifying potential crises that may detrimental to the user experience, meeting and exceeding client expectations).

Thus, helping to differentiate Calypso and contributing to the growth of our business. Customer Success is composed of several organizations (Customer Delivery, Cloud Services, Calypso Learning Services, Customer Support, and Customer Success Management) that manage the customer’s journey at Calypso.

Team overview

The Customer Delivery team in Hong Kong is the driving force for expert integrations of our systems with our clients across Asia, Africa and Middle East.

The team is comprised of industry veterans with superior knowledge across front, middle, and back office. You’ll be joining a group of consultants, technical experts and project managers all striving for the best solutions for our clients.

Role Overview

We are looking for a Solution Architect who will be responsible for scoping solutions, designing, pricing and coordinating resources to produce proposals for services and implementation as part of the presales process.

This position will work directly with Sales, Delivery teams and Market Specialists to successfully scope and position customer solutions and will report directly to the regional Director of Customer Delivery.

Responsibilities

  • Defining and articulating the value proposition
  • Collection of data necessary to support the service pricing
  • Leading the estimation process, working with the PMCE team to produce a technically sound proposal
  • Leading the successful execution of blueprint workshops
  • Participation in some key projects as a delivery subject matter expert
  • Active in sales cycle from beginning to end, working with customer and partners
  • Persuasively present and demonstrate Calypso solution benefits and technical attributes
  • Meet regional sales financial objectives by maximizing partner activity to enable sales
  • Up to 40% travel to visit partners / customers in support of sales requirements
  • Working closely with the support and engineering teams to ensure customer satisfaction
  • Engage directly with customers and quickly become their trusted advisor
  • Understand and present detailed customer and industry feedback to the executive team
  • Skills and Requirements

  • Minimum 12 years’ experience in professional services or consulting, preferably in the capital markets software implementation
  • Excellent understanding of implementation services within enterprise software, preferably within the Capital Markets industry
  • Extensive knowledge of project management practices and theory and their practical application within services delivery
  • Confidence explaining implementation concepts, business, and technical features without relying on subject matter expert support in early meeting stages
  • Excellent communications skills : verbal and written
  • Confident, polished, and effective presentation skills
  • Solutions Architect or equivalent experience working as a member of a professional services, or systems engineering team in a customer-facing role
  • Able to design and present project plans, SOW, RFP and architecture diagrams
  • Effectively communicate technical subject matter to a non-technical audience
  • Highly organized to manage multiple, simultaneous engagements
  • Hong Kong Office

    We’re located in 73-story block (the fifth tallest skyscraper and landmark in its own right). We’re 5 minutes away from Central Station or Sheung Wan Station (MTR).

    Famous international restaurants, bars, coffee shops and well-known brand shops are within 0.5km, close to Mid-levels Escalator.

    Our space on level 27 accommodates 20 employees, one conference room, one meeting room and one pantry with leisure space for employees to enjoy a lunch break or a coffee time.

    We have two cities view and one partial sea view, and also the International Commerce Centre (ICC), the tallest building in Hong Kong is just right opposite of our office across the Victory Harbour.

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