Senior Customer Service Officer - Corporate Banking
Hang Seng Bank Limited
Hong Kong, Hong Kong
source : EFinancialCareers Ltd.

A Career with Hang Seng Bank

Hang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-

in-class products and services. We seek to attract high-calibre talent by offering a dynamic working environment, good career development opportunities and competitive compensation packages.

Senior Customer Service Officer

Commercial Banking - Corporate Banking

Hang Seng's Commercial Banking business provides customized one-stop financial solutions to our corporate customers, from prime small and medium-

sized businesses to publicly listed companies.

For customers conducting business locally or around the world, we offer a comprehensive range of services including corporate lending, trade and receivables finance, structured loan, cash management, investment, treasury services, insurance and e-

Banking services. As a reliable financial partner, we attend to the specific business needs of our customers and provide efficient tailor-

made banking solutions through our relationship managers and dedicated specialists.

We are currently seeking a high caliber professional to join our department as Senior Customer Service Officer.

Principal responsibilities

  • Provide support to Relationship Managers on account opening and maintenance process and gate keep to ensure sufficient KYC has been completed.
  • Have regular contact with customers and handle enquiries on issues related to onboarding and maintenance.
  • Communicate and liaise with internal policy teams to resolve customer onboarding issues.
  • Continuously adapt to reviews and changes in the client onboarding process to align with the latest KYC requirement and shorten processing time.
  • Undertake all required activities as directed by line manager or as agreed in annual objectives in support of the development of Corporate Banking.
  • Requirements

  • Diploma or above in Business Administration, Finance, Accounting, Economics preferred.
  • Minimum of 3 years' experience in customer due diligence, preferably in banking or financial institutions.
  • Strong interpersonal and analytical skills.
  • Ability to work under pressure, with strong self-motivation.
  • Strong PC user with good MS Office or Excel skills.
  • Proficiency in both English and Chinese, with fluency in Putonghua preferred.
  • High level of customer centricity mindset with dedication to deliver exceptional quality services for customers.
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