Retail Learning & Development Partner
CHANEL
Hong Kong S.A.R.
4天前

Vision

The ultimate house of luxury defining style and creating desire now and forever.

Purposes

To enable our Fashion Advisors to be the front face of CHANEL

Key Responsibilities

  • Coach Fashion Advisors on adaptability and flexibility : coach Fashion Advisors on customizing their behavior according to clients’ personalities, engage and motivate Fashion Advisors through on the floor coaching
  • Customize, deliver and follow up on training : Tailor learning content based on Fashion Advisor’s needs, deliver training using blended learning approach, monitor Fashion Advisor’s progress
  • Support People Development : Collaborate with HR, Retail Managers, Head Of Boutique / Deputy Head Of Boutique in people development (e.g. career path, C&B)
  • Enable Fashion Advisors to be come front face of CHANEL : Engage and develop retail employees to transmit brand values, inspire them to build emotional connection with our clients
  • Onboarding Planning for New Hires
  • Person Specifications

  • Bachelor degree or tertiary diploma
  • At least three years’ work experience in a coaching / training role
  • At least three years’ retail or retail management experience with a client-centric mindset
  • Experience in the luxury goods industry is a plus
  • Strong passion for people development and client service excellence
  • Strong belief in investing in personalized learning paths for employees
  • Open-minded, adaptable and able to exercise flexibility
  • Strong presentation and communication skills
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