Video Conference Specialist
OpenExchange
Kwai Chung, HK
1天前

Location:  Kwai Chung, Hong Kong (hybrid position working remotely and in the office)

Duration: Permanent / Full Time Employee

 

Job Scope:

  • The primary responsibility of this high visibility position is to provide Video Bridge Operations and white glove customer service and support to OpenExchange video conferencing customers.
  • Customers include C-suite executives from listed and private companies, Wall Street investment banks and investment managers from around the world.
  • Meetings can be point-to-point or multi-point with up to 20 different endpoints, using various video technologies.

 

Responsibilities:

  • Manage all video conference coordination from pre-testing client sites to providing real-time meeting assistance.
  • Act as a Video Bridge Operator, connecting virtual meeting rooms and physical conference rooms, attending and moderating client meetings
  • Work closely with Relationship Managers and Project Managers to ensure virtual meetings are executed smoothly.
  • Communicate with OpenExchange (OE) management and service team on customer issues and concerns.
  • Maintain customer details in our CRM systems.

Desired Professional Skills:

  • Bachelor's degree in computer science or a related field (preferred)
  • 5+ years in Video Bridge Operations, technical operations or professional services role
  • Excellent communications skills in both Mandarin and English are required: verbal, written and presentation abilities.
  • High level of professionalism and integrity
  • Proven ability to work in teams as well as working independently with little supervision
  • Exceptional customer service skills
  • Ability to multi-task numerous projects at a time and work under pressure.
  • Strong interpersonal and communication skills. Excellent problem-solving skills.
  • Eager to learn new technologies.
  • Professional attitude and appearance.

 

Desired Technical Skills:

  • Familiarity with conference control software like Codian MCU and/or Cisco TelePresence Management Suite (TMS).
  • Technical knowledge of video conference systems such as Cisco/Tandberg, Polycom, LifeSize, Lync (Business Skype).
  • Knowledge of Bridging, MCU as well as SIP and H.323 video conferencing protocols and other audio and video technologies used to support conference operations.
  • Experience with Zoom, WebEx, MS Teams and/or other video conferencing platforms.
  • Experience with MS Office applications (Excel).

 

Company Information:

  • OpenExchange is the worldwide trusted leader in video and multimedia solutions for investor communications. Our video services enable the vital daily communications of the financial services and professional investment industry and its clients with advanced one-to-one, one-to-many, and many-to-many video technologies, tools and services. OpenExchange currently has operations in Boston, New York, London, Seoul and Hong Kong. 

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