Customer Relationship Officer (Public Segment)
The Hong Kong Jockey Club
Hong Kong

The Department

Our Customer Management (Public Segment) Department is to collaborate with various departments of the Club in achieving the Club's objective of Total Customer Satisfaction.

We are looking for high calibre professional to join our team.

You will

  • implement business strategies in line with Club's objectives
  • develop and maintain relationship with customers through customer relations / retention activities
  • provide dedicated customer service and implement on-site promotions / events when needed in assigned venues in racecourses during racedays
  • foster good relationships with customers and internal departments such as Catering and other service team to deliver the best customer experience on site
  • You should have

  • tertiary qualification with a minimum of 3 years solid experience in customer facing environment such as airline and hospitality industry.
  • excellent interpersonal and communication skills in both English and Chinese
  • outgoing, pro-active, customer-focused and detailed-oriented
  • work on racedays in both Happy Valley and Sha Tin Racecourses
  • Terms of Employment

    The level of appointment will be commensurate with qualification and experience. Contract employment will be offered to the successful candidate.

    Contract renewal will be subject to mutual agreement between the Club and the individual.


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