To build the Marketplace of the Future, HKEX is committed to be a client-centric organisation; a business that works hand-in-hand with our clients to innovate and grow together for both today and tomorrow.
The newly established Central Client Services Department is looking for a motivated Senior Solutions Analyst to help us deliver an end-to-end digital transformation of client services process in HKEX.
As a member of a highly motivated team, you will play a critical role in converting management's vision for a client centric journey into reality.
You will need not only the technical and business analysis skills, but also a change mindset, passion and perseverance to bring the HKEX client taxonomy and client services to life across our vast digital ecosystem align with the client centric vision.
You will collaborate across Sales & Marketing, Product teams, Operations, IT and a diverse set of disciplines to deliver compelling, customer-focused designs and provide our clients and end-users a professional and seamless experience.
Job Description :
Collaborate closely with subject matter experts across business units to "paint the big picture" of client services roadmap, formulate future operating models and translate the long-term goals into actionable items
Proactively gather requirements from a broad array of external and internal business users and IT professionals, and document the required specifications and end-to-end user journeys for the new platforms
Review the specifications delivered by technology partners to ensure compliance to the requirements of the business.
Coordinate and participate in project updates, brainstorming and design sessions as needed
Form partnerships across disciplines, business users and stakeholders to seek input, maintain alignment, prioritise improvements and encourage knowledge and information sharing to boost adoption and productivity and drive meaningful outcomes
Keep abreast of latest industry trends and best practices in design and user experience domains to identify new opportunities and innovative ideas for improving our products and processes
Apply and promote design thinking, change management and agile / scrum practices in day-to-day management of projects
Evaluate and present solutions to business colleagues and senior management
Take ownership of project plans and budgets
University degree or above.
7+ years working experience in consulting, digital transformation or other relevant roles
Experience in client relationship management tool (e.g. Salesforce), IVRS system, agile methodologies and design thinking is a plus
Analytical thinker as well as solution provider with a can-do attitude.
Ability to think outside-the-box and provide innovative and strategic perspectives
Proficient in storytelling and creating clear presentations
Fluent written and spoken communication and presentation skills in English and Cantonese / Mandarin
Strong experience with operations of an exchange and / or financial institution. Hands on experience in cloud services is an advantage
Excellent analytical and problem-solving skills. You should be able to absorb, analyse, break down and communicate complex workflows and interactions
Proven ability to map and communicate 'as-is' and 'to-be' business and technical processes, e.g. using swim lane, data flow and sequence diagrams
Solid competence in eliciting and documenting requirements, with experience in traceable documentation techniques using tools such as Jira and Confluence
Confident stakeholder management to handle challenging conversations and lead productive collaboration between diverse points of view in a team setting
Great self-organisation, task prioritisation and attention to detail
Motivated : you believe strongly in the potential of technology
Creative : you have a natural curiosity and are proactive with suggesting solutions
Visible : you have opinions, communicate them persuasively, and build others' trust
Committed : your work ethic and hunger to learn are exemplary
Positive : you bring a team-player attitude and are able to develop strong relationships
Applicants who do not hear from us within 6 weeks may consider their applications unsuccessful. Personal data provided will only be used for the purpose of employment application to HKEX.