Your individual performance will be a key contribution to the department achieving all targets for quality, productivity, compliance and regulation.
You will be a customer service champion, putting the customer at the centre of everything you do and putting forward ideas for the continual improvement of the customer experience.
Accountabilities and Activities :
Assess medical claims in compliance with the terms and conditions of the policy
Process claims payment in accordance with the company's objectives
Liaise with medical professionals and customers to conduct assessment and investigation
Follow up customers' request with other departments
Provide training to Junior staff and meet the timeline on daily report checking
Contact customers to follow up outstanding issues
To be considered for the role, you should ideally have :
Bachelor's degree will be an advantage
2-4 years of experience in medical claim processing
Experience in processing inpatient claims and with customer services experience will be an advantage
Customer-oriented with excellent communication and interpersonal skills
Strong team player, willing to learn, able to work independently and under pressure
Self-motivated, analytical and detailed-minded in problem solving
Strong sense of responsibility with high level of integrity and trust
Excellent command of English and Chinese in both written and spoken
Sound PC skills in MS Word, Excel & Chinese word processing
Candidate with less experience will be considered as Advisor
Bupa offers 5 days work per week and comprehensive remuneration packages including base salary, performance bonus, study assistance plan, non-contributory pension plan, life and medical benefit, dental benefit, annual leave, examination leave, etc.