Manager Fraud Support - Retail Banking and Wealth Management
HSBC Group
Hong Kong, China


Some careers grow faster thanothers.

If you’re looking for a career thatwill give you plenty of opportunities to develop, join HSBC and your futurewill be rich with potential.

Retail Banking and Wealth Managementserves millions of customers worldwide with a complete range of banking andwealth management services to enable them to manage their finances and protectand build their financial futures.

It is a global business that brings togethermanagement responsibility for Retail Banking, Wealth Management, Insurance andAsset Management with a focus on customer-

centric propositions and innovativeand efficient distribution channels.

We are currently seeking a highcaliber professional to join our team as ManagerFraud Support.

Principal responsibilities

Support interface with Financial Crime Threat Mitigation and Fraud Operations across all Asia Pacific markets and regionally.

Identify emergent services, alternative data suppliers across Asia Pacific and champion the usage possibilities thereof in fraud mitigation.

Partner with Financial Crime Threat Mitigation to identify use cases including assessment of technology, process and customer impacts.

Liaise with country Credit Control Services to understand and address risks or concerns with emergent practices.

Facilitate and or support relationship management of credit bureaus and external data suppliers on a needs basis.

Partner with operations analytics to develop Key Performance Index based upon market practice.

Support Third Party Risk Management processes, monitoring and controls

Communicate a clear vision for that is aligned to the overall HSBC vision, Values and goals, and inspires and engages people to create an inclusive, high performing, customer centred culture.

Set expectations, share best practice and manage, monitor, coach and develop team leaders and others to ensure that they maximise their performance, meet the required standards, and continuously develop their capabilities and experience.

Lead and encourage constructive cross country and cross business teamwork by demonstrating collaboration and matrix management in action and challenging actions and behaviours that are not consistent with HSBCs diversity policy and or the best interests of the business and its customers.

Ensure fraud related, credit bureau and external data operational controls are in place and support optimization of use of data in credit processes.

Support processes, infrastructure and resources needed to deliver agreed team plans and targets, identifying and implementing improvements and collaborating with colleagues to maximise end to end integration, effectiveness and efficiency.

Contribute to the development, implementation and maintenance of a management information, analysis and reporting framework that supports and informs timely and effective business management and decision making at all levels.

Implement and monitor the application of policies, governance frameworks, procedures, practices and standards to ensure quality, effective risk management and regulatory compliance


Typically qualifications would include an undergraduate degree in Business Administration, Finance or Risk Management, Information System or a related field.

Experienceof project, system and process design, development and implementation,

Experienceof leading a small team

Experienceof managing multiple, complex projects.

Experiencein banking project management

Hasdeveloped a satisfactory level of professional competence which helps todetermine risk based solutions.

You’ll achieve more when you joinHSBC.

Candidate with less relevantexperience or skills may be offered a lower Global Career Band than statedabove.

HSBC is committed to building aculture where all employees are valued, respected and opinions count. We takepride in providing a workplace that fosters continuous professionaldevelopment, flexible working and opportunities to grow within an inclusive anddiverse environment.

Personal data held by the Bank relating to employmentapplications will be used in accordance with our Privacy Statement, which isavailable on our website.

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