Customer Service & Logistic Lead
hong kong, Hong Kong (JP)

Your Responsibilities :

  • Key responsibility for the definition, deployment and continuous improvement of Customer Service and Logistics processes to support the Commercial ambition.
  • Pro-active management of Logistic Service Providers (LSP’s) to embed a culture of continuous improvement to optimise spend and drive operational excellence.
  • Report to CS&L Director Asia / ANZ on the end customer service level performance and cost effectiveness through the use of KPI’s.
  • Creation of and management of Customer Service and Logistics Budget for inclusion in the end-to-end Supply Chain P&L. Ensuring costs are managed and variances appropriately explained in a timely manner.
  • Collaboration with Major customers to deliver superior service levels to our customers. Assess the viability and implement appropriate supply Chain initiatives with key trading partners as required.
  • Optimise the inbound freight processes and liaison with Customs Agents and LSP’s to ensure timely receipt of Inventory into the finished goods warehouse.
  • Ensure the prompt payment of inbound freight invoices and prompt resolution of discrepancies.
  • Coordination and execution of re-packing activities within the market to support the Commercial business.
  • Primary contact within the Commercial business for executing Inventory allocations and communication of Inventory availability dates.
  • Ensure the integrity of Material Master and Customer data within the systems used within the CS&L functions.
  • Development and application of Sarbox / Quality compliant systems & processes to support and enhance supply chain capability.
  • Ensure compliance with GSK and in-market EHS regulations and guidelines.
  • Basic qualifications :

  • In depth knowledge of Customer Service and Logistics operations, preferably from an FMCG environment, with more than 10 years related experience.
  • Tertiary qualification in a supply chain related discipline, logistics, supply management, demand management, operational management.
  • LI-GSK
  • Preferred qualifications :

  • Strong financial capability and in-depth knowledge of cost drivers within the Customer Service & Logistics environment
  • Extensive experience of managing LSPs, up to & including Director Level.
  • Ability to work with the LSPs to deliver continuous improvement across the supply chain.
  • Experience in Project Management.
  • Systems Knowledge, including JDE, S.A.P. and warehouse management systems.
  • Experience in operating within a GMP environment and understanding of EHS and Sarbox
  • Interpersonal & influencing skills at all levels, both internally & externally.
  • Excellent leadership capability and a strong team player.
  • Strong negotiation skills.
  • Self-motivated with the ability to prioritise.
  • Why GSK? :

    At GSK, our mission is to improve the quality of human life by enabling people to do more, feel better and live longer. Our three world-

    leading businesses research and deliver innovative medicines, vaccines and consumer healthcare products. We need a talented and motivated workforce to deliver against our strategy.

    To achieve this, we strive to attract the best people and to create an environment that empowers and inspires.

    Contact information :

    You may apply for this position online by selecting the Apply now button.

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