Senior Business Analyst (Life Business)
Zurich Insurance Company
Hong Kong

Our Opportunity We offer a full range of tailored and focused solutions to help our customers feel confident about their future and meet their financial planning goals by offering leading life insurance, investment and protection solutions.

We look for candidate to support the growth of Life Insurance Business. If you are interested in working in a dynamic, challenging environment, for a company that recognizes and rewards your creativity, initiative and contributions, just simply click "Apply online". Your Role

  • Closely work with subject matter experts from various functions to define and document user requirements for mission critical projects like online portal, workflow and process automation to enhance customer and intermediary experience
  • Support the mapping as-is process, identify gaps and perform impact analysis
  • Support business owners and take the lead to identify business scenarios and acceptance test criteria, conduct / monitor quality assurance test for system enhancement or new system releases, prepare and report test results
  • Liaise between business units and IT to align the business needs with the capabilities delivered by IT and follow up on required tasks according to the agreed schedule
  • Provide training and coaching to junior staff(s) to uplift their technical skills
  • Your Skills and Experience

  • Bachelor degree with minimum 3 years of relevant experience in Business Analysis, preferably in insurance industry
  • Experience in agency or broker portal development project, life insurance policy admin system enhancement and / or levy would be an advantage
  • Knowledge of insurance products, operations, process and complicated testing execution and support is required
  • Good analytical and problem solving skills
  • Good communication skills and able to articulate business processes and ideas to all levels
  • Good command of both written and spoken English and Chinese
  • Strong self-initiative with good time management skills to handle multiple tasks, and able to work independently
  • Who we are Looking for a career that will excite, challenge and inspire you? Thinking about insurance? Perhaps you should.

    Working for us is a totally different experience to what you probably expect. How do you feel about the things you truly love?

    Don’t you want to protect them in the best way possible? Imagine if you could help people do this all over the world. You’d give them confidence and reassurance by protecting what they love most.

    This is no easy task. In today’s interconnected world, tackling risk is fast, unpredictable and invigorating. You’ll have to think on your feet as you manage risks big and small, from flooding to cyber crime.

    You’ll be tackling issues like these in over 170 countries. It’s a big challenge, but you’ll have a truly diverse network helping you.

    As part of an international team, every day would provide opportunities to learn, grow and share ideas. As you make an impact across borders, you’ll feel the support of being part of a strong and stable company.

    A long-standing player in the insurance industry, we make every effort to address the career development needs and plans of our employees to ensure their success in the future.

    So make a difference. Be challenged. Be inspired. Be supported, Love what you do. Work for us. Zurich Insurance has the policy to be an equal opportunity employer.

    We aim to attract and retain the best qualified individuals available, without regard to criteria such as race / ethnicity, national origin, religion, gender, sexual orientation, age or disability.

    At Zurich we believe that having a culture of inclusion is essential in delivering good results. Attracting, retaining and developing a diverse workforce where employees feel valued, respected and empowered allows people to reach their full potential.

    As a business this diversity helps us to better reflect and understand our 4 million customers’ needs to allow us to drive better outcomes.

    As a global organisation, with an increasingly agile workforce, we're happy to consider flexible working arrangements.


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