Operations Lead
Hong Kong

As the Operations Lead, you'll be a key part of Silentmode’s leadership team, working alongside the CEO to ensure we optimize both our processes and teams, striving to deliver exceptional experiences to our customers across multiple touch points.

We are looking for people who have a delivery mindset, coupled with a passion for impact projects and high emotion’ consumer products.


  • Help formulate the yearly sales / growth KPI’s and monetisation strategy
  • Manage daily team meetings and review team KPIs laddered into weekly / monthly dashboards to report at Board level
  • Oversee key operational relationships (manufacturing / consultants / partnerships) and maintain constant communication with management, staff, and vendors
  • Take ownership of contribution model targets
  • Develop, implement, and maintain quality assurances for operations
  • Improve the efficiency of our processes and procedures
  • Ensure operational activities remain on time and within a defined budget
  • Track staffing requirements, hiring new employees as needed, and taking ownership of employee branding
  • Oversee accounts payable and accounts receivable departments
  • Requirements

  • A seasoned leader from a product background, capable of supporting cross disciplinary teams, as well as an ability to communicate effectively at a board level
  • Entrepreneurial mindset, ideally with prior experience in a start-up environment, and a proven track record scaling early growth businesses
  • Mature critical thinking framework, with an ability to support and inspire those around them to tackle nuanced problems in an ambiguous space
  • Strong understanding of key business metrics; MOM sales growth, contribution margin, P+L, forecasting for hardware businesses
  • Knowledge of key marketing metrics preferred - eROAS, Churn Rate, CAP, attribution modeling
  • Experience of Shopify, Google Analytics and Xero preferred, but not critical
  • Ideal Candidate

  • Proactive mindset
  • Team leader
  • Strategic thinker
  • Compassionate
  • Pragmatic
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