Lead, Sec Ops Business Efficiency & Transformation
Standard Chartered
Hong Kong, Hong Kong,

About Standard Chartered

We are a leading international bank focused on helping people and companies prosper across Asia, Africa and the Middle East.

To us, good performance is about much more than turning a profit. It's about showing how you embody our valued behaviours - do the right thing, better together and never settle - as well as our brand promise, Here for good.

We're committed to promoting equality in the workplace and creating an inclusive and flexible culture - one where everyone can realise their full potential and make a positive contribution to our organisation.

This in turn helps us to provide better support to our broad client base. The Role Responsibilities Business Efficiency, Growth, and Performance Measurement

  • Governance of Operations requirements for in progress BAPs and pipeline deals to ensure alignment to corporate plan and cost targets
  • Measurement and tracking of cost save and capacity initiatives to realize scale and support growth
  • End-to-end oversight of realization of efficiencies in HC and non-HC saves, ensuring benefits are effectively realized into cost reduction / avoidance
  • Responsible for monthly Business efficiency tracking & reporting to MT. Ensuring discipline and due process for timely delivery against performance targets through effective & regular engagement with Regional & Country operations heads.
  • Provide regular accurate updates to MT on business & ops performance; ensure that issues are escalated in a timely fashion, with clear actions with timelines and ownership to remedy such escalations are agreed and close accordingly.
  • Measuring the Cost to Serve from operations and service perspectives across bellwether products with capability to have conversations to drive the right client behaviour.
  • Producing Client profitability metrics across SS products driving conversation with Product and COO teams on unprofitable clients.
  • Business Planning & Governance

  • Lead and coordinate the budget forecasting and planning cycles in line with timeline as defined by Group Finance & our business partners
  • Lead timely review of cost performance and delivery of saves against 5-year efficiency road map
  • Analyse performance across revenue and expenses lines
  • To lead on the development and implementation of policies for business planning, performance and risk management.
  • Manage financial performance for the Operations teams, at countries and GBS seeking operational efficiencies to drive the JAWS ratio as directed by Group Finance.
  • Represent Operations at any relevant Finance related committees as required.
  • Regular review of business performance metrics including Key Performance Index (KPI), Cost per transaction and take appropriate steps with relevant teams (Group, Region & Country) immediately upon detection of anomalies.
  • Design and implementation of Transparent Performance Metrics in line with strategic plan
  • Central point of contact for network / vendor management responsibilities within FMO
  • Budgeting / Costs / Financial Governance

  • With Group Finance, drive standardization across Financial reporting forums, including monthly financial reviews with MT
  • Lead Cost Centre restructuring initiative to align cost and FTE insights between financial reporting and Client Journey / Product pillars
  • Tracking of benefit realization from initiatives across headcount movements and productivity metrics, incorporating standard approach to FTE requirements in capacity models
  • Establish and operationalize monthly governance of BE Target delivery. Design process to ensure continuous adherence & attention from Group, Region and Country (including GBS).
  • Ensuring visibility to and engagement from Business heads in addition to Operations.

    Stakeholder Management

  • Building strong, influential & trusted stakeholder relationships at all levels; with focus on senior group level stakeholders
  • Act as a conduit between all key stakeholders and the MT to ensure that our strategic agenda is delivered effectively despite potentially conflicting agendas & priorities of our stakeholders.
  • Effectively communicate strategic agenda, and progress through regular face to face engagement & timely communication (e.
  • g. via email, in PED steering committees, business forums & project updates)

  • Responsible for creating a stakeholder engagement plan & ensuring that this is delivered against
  • Key Stakeholders

  • Operations Heads; Finance Head; Country / Regional Operations teams; Country / Regional Business teams
  • COO, Product, Business Finance, Operations Finance
  • Regulatory & Business conduct

  • Create a climate where risk issues are surfaced without fear and resolved as part of our culture.
  • Balance business performance delivery and cost management constraints with risk and control matters to ensure that they do not materially threaten the group’s ability to remain within risk appetite.
  • Display exemplary conduct and live by the Group’s Values and Code of Conduct.
  • Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank.
  • This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.

  • Lead the TB SS Business Efficiency function to achieve the outcomes set out in the Bank’s Conduct Principles : such as Fair Outcomes for Clients;
  • Financial Crime Compliance; The Right Environment.

  • Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
  • Other Responsibilities

  • Leverage the opportunity provided by Corporate Social Responsibility to enhance the Group’s internal and external reputation and indirectly influence the bottom line.
  • Promote the Group’s brand and Here for good with employees, clients and regulators.
  • Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures.
  • Maintain effective communication with key stakeholders, including regulators and staff.
  • Our Ideal Candidate

  • Academic or Professional Education / Qualifications; University educated
  • Licenses and Certifications / accreditations; none additional
  • Professional Memberships; relevant memberships to be agreed
  • Bank training; none additional
  • Languages; English
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