IT Service Helpdesk Support- Hong Kong
Axiom Technologies
Hong Kong

In-depth knowledge of :

  • Windows OS (e.g. XP, Vista, Windows 7, 10)
  • Microsoft Office applications
  • PC Laptop hardware
  • PC Laptop peripherals, including printers
  • Basic knowledge of :

  • Active Directory
  • IT Qualifications

    At least two of the following :

  • PC Laptop OEM Maintenance Certification
  • CompTIA A+ Certification
  • Microsoft Certified IT Professional (MCITP) certification in the desktop area
  • Microsoft Office Specialist (MOS) Certification
  • English Language Ability

    English requirements are the same for all levels of Technician)

    Dedicated Engineers :

  • Speaking Excellent
  • Writing Excellent
  • Reading Good
  • Key Competency Customer Focus

    Develops :

  • Seeks information about the real / underlying needs of the customers beyond those initially expressed and matches these to available products and services
  • Takes proactive steps to exceed customer expectations and add value without unnecessarily hindering or putting pressure on self or Team’s area of work
  • Seeks customer feedback and acts on it
  • Key Competency Analytical Approach (Problem Solving)

    Systematic :

  • Systematically analyses the pros and cons of an issue and supporting data
  • Grasps a problem quickly in its totality and identifies trends and patterns by assimilating relevant information
  • Weighs up options using the available data
  • Seeks out and uses factual data when available
  • Identifies if ->
  • then’ relationships

  • Relates and compares data from different sources
  • Key Competency Team Player

  • Willingly cooperates
  • Responds positively to requests for information and help
  • Understands how their own behaviour impacts the work of the team and service provided to the customer
  • Puts in extra effort to meet team objectives when necessary
  • Responds positively when asked to work within a team
  • Experience in a similar role

    1 3 Years

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