Senior Manager, Technical Support (Network)
Dah Sing Bank
Hong Kong

You will participate in the transformation to the next generation of IT infrastructure and supervise a team for day-to-day operation of the organization’s computer systems and network, ensuring 7x24 operation of systems and provide technical support when problems arise.

Responsibilities :

Responsible for the analysis, design, and implementation and ongoing operation / maintenance of IT systems infrastructure

Performs configuration management for all inter-networked LAN segments and WAN facilities with NCC

Studies and proposes solutions on network areas to support the Group's new business directions and initiatives, including Fintech initiatives

Assists in development and maintenance of LAN environments including internally developed and externally supplied applications

Maintains the security and integrity of the inter-network of LANs and single systems

Performs first level 7x24 problem determination, resolution and management for all customer problems in the LAN and Desktop environments

Provides production system support for all database, hardware and operating system for all servers and network infrastructure, including implementation, migration, troubleshoot and upgrade.

Performs inter-network performance management, capacity planning and traffic analysis

Provides technical support on traditional PABX, IP PABX and Voice Recording System. Design and enhance the functionalities of IP PABX system to fulfil business user requirements and DR requirements

Manages vendor performance to ensure their service standard meets SLA

Participates in head office relocation project

Requirements :

Bachelor Degree in Computer Science, Information Systems or related disciplines

Minimum 10 years of experience in technical support area in financial services industry

Excellent client management skill and able to prioritize, multitask and follow established procedures to attain positive results when resolving customer issues

Familiar with Linux, Windows, UNIX, DB2, Oracle, SQL and supporting of SAN storage and VMware environment

Good team management and organizational skill and able to work independently and communicate well with stakeholders at all level, including senior management

Certification in project management and / or technical support management is preferred

Detail-oriented with strong analytical and problem solving skills

Good comment in English, Cantonese and Mandarin


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