What’s the role?
As an Account Manager in the Regional Banks and Brokers team, you will have daily interactions with clients in supporting our Korean users across the Hong Kong market.
You will be responsible for forging deep and trusted relationships with our clients, taking the time to understand their businesses, their pressures and concerns, and the ins and outs of their workflow and technology.
Armed with this intel and your consultative approach, you will uncover opportunities for us to expand our partnerships whilst at the same time helping our clients drive their business forward.
You’ll also keep your ears close to the ground and be up to date with the latest trends and business initiatives within your client base.
Your account management skills and passion for excellence will ensure we maximize our business opportunities.
We’ll trust you to :
Build an in-depth understanding around our client’s workflow with end-users to ensure product satisfaction and retention
Focus on utilising your product, market, and workflow expertise to assist relationship managers in identifying Terminal and Enterprise opportunities via campaign calls / meetings
Support relationship managers onboard new clients, as well as managing and retaining existing clients
Work with our client and onsite support teams in addressing client questions and requests in a timely manner
Take responsibility for growing our client base through prospecting, relationship management, referrals, cross-selling and attending external events / conferences
Participate actively in new projects that drive departmental and firm-wide initiatives and goals
Contribute innovative ideas and provide detailed feedback to our product development teams to help us continuously improve, so we can anticipate our client’s future needs
Make the best use of our flat corporate structure to network across various departments, relying on specific expertise to help deliver solutions to our clients
You'll need to have :
Strong understanding of financial markets including a strong grasp of sell-side workflows and user types
At least 2 years of client facing experience in Financial Services or a Financial Technology company
Experience in or selling to major financial institutions, with the ability to identify opportunities to grow existing business relationships
Consultative skills built in sales or institutional client facing roles
Experience in building and maintaining relationships with stakeholders both externally and internally
Strong presentation and communication skills in English
We'd love to see :
Korean language skills to support our Korean-speaking clients