Senior Sales Officer / Sales Officer / Senior Sales Representative (Banking)
Hang Seng Bank Limited
Mongkok, Hong Kong


A Career with Hang Seng Bank

Hang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-

in-class products and services. We seek to attract high-calibre talent by offering a dynamic working environment, good career development opportunities and competitive compensation packages.

Senior Sales Officer / Sales Officer / Senior Sales Representative (Banking)

Customer Contact Centre

Hang Seng's Customer Contact Centre has been ranked one of the best phone banking service providers for consecutive years.

Our team strives to provide professional services for a wide range of banking products to address customers' different services and financial needs.

We are currently seeking high caliber professionals to join our team as Senior Sales Officer / Sales Officer / Senior Sales Representative (Banking).

Principal responsibilities

  • Conduct sales activities and recommend appropriate general banking solutions to customers in professional manner
  • Handle customer enquiries and cross-sell extensive ranges of banking products

    Contribute to achieve the team’s service and sales objectives

    Support the bank’s initiatives when necessary

    Ensure the selling processes are in compliance with the Bank's policies and all applicable regulatory guidelines


  • Form Five or above, with at least five subjects at Grade E / Level 2 / "Attained" or above in the HKCEE / HKDSE, including Chinese, English and Mathematics
  • Passes in the Insurance Intermediaries Qualifying Examinations (IIQE) Paper 1, 2 and 3 and HongKong Securities and Investment (HKSI) Paper 1, 7 and 8 preferred
  • Minimum one year of sales / telemarketing experience, with exposure in banking projects an advantage
  • Strong sales and customer service orientation, with good communication and phone skills
  • Proficiency in both English and Chinese, with proficiency in Putonghua an advantage
  • High level of customer centricity mindset with dedication to deliver exceptional quality services for customers
  • Candidates with less experience will be considered for the position of Senior Sales Representative )

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