E2E Onboarding Coordinator/ Lead
BNP Paribas
Hong Kong, Hong Kong, HK

About BNP Paribas in Asia Pacific (

In Asia Pacific, BNP Paribas is one of the best-positioned international financial institutions with an uninterrupted presence since 1860.

Currently with over 15,000 employees* and a presence in 14 markets, BNP Paribas provides corporates, institutional and private investors with product and service solutions tailored to their specific needs.

It offers a wide range of financial services covering corporate & institutional banking, wealth management, asset management, insurance, as well as retail banking and consumer financing through strategic partnerships.

Worldwide, BNP Paribas has a presence in 74 countries with more than 190,000 employees. It has key positions in its three main activities : Domestic Markets and International Financial Services (whose retail-

banking networks and financial services are covered by Retail Banking & Services) and Corporate & Institutional Banking, which serves two client franchises : corporate clients and institutional investors.

Asia Pacific is a key strategic region for BNP Paribas and it continues to develop its franchise in the region.

BNP Paribas offers you an exciting career opportunity in an international, challenging business environment characterized by high pace and diversity with focus on creating valuable relations with our customers.

We offer a competitive salary & benefits package and also an excellent work environment where you're valued as part of our team!

  • excluding partnerships
  • Position Purpose

    The E2E Onboarding Coordinator / Lead is a newly created position within ITO with a primary focus to oversee the client onboarding journey, act as the point of contact for any onboarding related matters, and to coordinate allinternal processes with involved teams and departments.

    E2E Onboarding Coordinator / Lead Objectives :

    Orchestrate the full client onboarding process, including the deployment and monitoring of each internal teams’ SLA

    Ensure efficient client E2E onboarding experiences and enable clients to trade within the agreed timeframe

    Act as the point of contact for client on all onboarding related matters (such as, document collection, client queries, account set up, and pre / post trade issue resolution)

    Act as a correspondent between the client, business, and internal functions

    Direct Responsibilities

    Ensure clients receive the highest standard onboarding experience

    Attain 5Qs (Client Entity, Product Type, Origin of Incorporation, Country of Business, BNPP Legal Entity) and identify onboarding specification

    Work closely with business lines to prioritize onboarding pipeline

    Define and deliver the Onboarding Welcome Pack

    Handhold the client throughout onboarding processes (such as KYC, Tax, Regulatory, Credit, product enablement requirements, etc)

    Collection of all onboarding documentation from clients

    Pre-empt onboarding process for any blocks and / or add-on work, and escalate as necessary

    Effectively communicate the onboarding status to clients and internal stakeholders

    Handle onboarding related requests quickly and professionally to reduce any delay and / or loss of business

    Responsible for all regulatory onboarding requirements (EMIR, CFTC protocol, TR consent, LEI,etc), master agreements (ISDA, MCA) & side letter negotiations, and internal co-

    ordination with credit & legal team

    Coordinate all operations / connectivity setup (i.e. MarkitWare, CTM, SSI, e platform, etc.)

    Continually seek ways to improve the end-to-end process and journey by leveraging on client feedback

    Efficient & effective coordination with all internal teams

    Ensure client needs are known and understood by all teams involved, such as Data & Doc Gap Analysis, KYC Analysis, Screening, Referential, Legal, Credit, Electronic Platform support, etc.

    Oversee all internal functions and ensure teams adhere to SLAs

    Coordinate Reverse Due Diligence requests

    Maintain and report information on onboarding services and quality provided to clients

    Contribute to pipeline management and status tracker

    Contributing Responsibilities

    Contribute to the Permanent Control framework

    Contribute to good quality client data

    Ability to interpret and articulate the guidelines provided by the Group Policies and Procedures to govern the KYC / AML onboarding process

    Technical and Behavioral Competencies / Specific Qualifications

    Minimum two years of experience in any of the following areas preferred : Client Onboarding, KYC / AML new account onboarding, Recertification / QDD specialist, KYC Advisory, Compliance, Financial Markets Regulator

    General understanding of relevant legal agreements (ISDA / CSA, GMRA, MSFTA, Side Letters, NDA’s, ETSA, Options Agreements etc.) is a plus

    Able to work independently and to work collaboratively across functions and regions

    Highly motivated to enhance client experiences

    Demonstrates strong communication skills (face-to-face, verbal, and written)

    Able to organize, evaluate and assess information in order to make recommendations and to escalate when necessary

    Excellent interpersonal skills

    Self-motivated and attentive in ensuring quality

    Able to work under pressure and tight deadlines

    Demonstrates effective organization and time management skills

    Excellent analytical and problem solving skills (Project management experience is a plus)

    Fluent in English (Chinese Mandarin, French, or any other Asian language is a plus)

    Able to suggest and implement innovative solutions to existing and future issues

    Proficient with Microsoft Excel and PowerPoint

    History of achievements in similar previous roles

    CUSTOMER RELATIONSHIP MANAGEMENT Education Level Bachelor Degree or equivalent (>

    3 years) Experience Level At least 2 years Behavioural Competencies Transversal Competencies

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