At Hewlett Packard Enterprise, we bring together the brightest minds to create breakthrough technology solutions that advance the way people live and work.
What sets us apart? Our people and our relentless dedication to helping our customers make their mark on the world.
We are a team of doers, dreamers and visionaries; inspired by our purpose and driven by our strategy. We live by our three values : partner, innovate and act.
Our legacy inspires us as we forge ahead, always pushing to discover what’s next. Every day is a new opportunity to advance and grow ourselves, our company and the industry.
Some people call it an obsession, we call it a way of life.
What you need to know about the job
Within the family there is a range of technical on-site / bench functions. The family of jobs is focused on managing the onsite / bench delivering of hardware support services, post-sales or break-fix service delivery support, installation and configuration for customer environments.
Deliver reactive activities according to Service Level Agreement to ensure customer satisfaction and loyalty. They provide direct post-sales on site technical support for reactive customers.
Each position maintains a high level of customer satisfaction by ensuring clear business and technical solution alignment, clarifying customer needs and ensuring that they are met.
Jobs are responsible for company Total Customer Experience as well as account retention.
Education and Experience Required :
Knowledge and Skills :