The role of the Account Manager is responsible for maintaining deep customer relationships to drive account revenue retention and growth.
By collaborating with internal partners, the Account Manager delivers exceptional service and a valuable solution. The position will manage a defined book of business aligned by customer segment within a geography and will be accountable for the commercial close of all deals.
You will also open up larger solution opportunities and introduce Solution and Proposition Sales.
Demonstrate deep understanding of the customer decision maker’s strategies, priorities and needs
Maintain solid understanding of Refinitiv propositions to initiate conversations and raise interest
Build and embed a long term trusted advisor relationship within their accounts
Drive growth by expanding Refinitiv footprint within their accounts
Focus on maintaining overall customer engagement and expanding and retaining managed net revenue
Oversee all commercial activities within accounts, owning the end to end customer relationship
Drive efficiency in account administration (especially for lower value and growth potential accounts)
Manage internal and external stakeholders and maintain networks to negotiate and close deals
Accountable and responsible for simple order taking Emerging & Growth Model;
Account Managers Growth accounts will manage a defined book on a proactive basis
Account Managers for Emerging may manage a pooled book of accounts on a reactive basis
All Account Managers in Emerging and Growth are responsible for revenue retention (primarily), sales, and administration of their accounts
Qualifications and Experience Required
Strong understanding of customers and their business model and workflows
Industry experience within the customer segment
Strong product knowledge
Relationship building skills
Selling skills (identity, develop and articulate a complex proposition / consultative selling)
Strong negotiation skills
Strong interpersonal skills, ability to develop and execute a sales plan, ability to use a variety of technology with a high level of proficiency
Problem solving ability to understand, articulate, structure and solve client needs
Presentation and communication skills : ability to deliver presentations and communicate at all levels within an organization
Ability to collaborate with account team
University / college degree may be required, equivalent experience may be considered depending on position / department
Advanced degree may be preferred
Significant work experience in applicable industry and knowledge of customer workflow required
Proven account management, sales or marketing experience in a customer facing environment required
Customer relationship management required throughout all levels within an organization
As a global business, Refinitiv relies on diversity of culture and thought to deliver on our goals. Therefore we seek talented, qualified employees in all our operations around the world regardless of race, color, sex / gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under country or local law.
Refinitiv is proud to be an Equal Employment Opportunity / Affirmative Action Employer providing a drug-free workplace.
Hong Kong-Hong Kong