Customer Service Executive (Call Centre)
Hong Kong, China

General Role

To coordinate and administer all aspects of the Call Centre and always within Hermès standards of image and services worldwide.

The Call Centre should be a support to all functional departments and act as the first contact point relating to external inquiries and help to identify new business opportunities.

Main responsibilities

Responsibilities :

  • Assist in the implementation and administration of the Call Centre System
  • Take care of phone calls and emails inquiries daily
  • To coordinate and administer all aspects of the Call Centre and always within Hermès standards of image and services worldwide
  • Support other functional departments e.g. stores, e-commerce, after sales team by providing excellent customer service in respect of the Group standard and guidelines
  • Keep all internal & external up to date of Call Center activities according to Hermes guidelines
  • Communicate with both internal and external parties in order to solve customers' complaints and inquiries
  • Handle ad hoc duties as assigned
  • Requirements :

  • At least 3 years retail operations or customer service experience
  • Candidates with luxury brand experience are highly preferred
  • Independent and able to work under pressure
  • Good team player and customer-oriented
  • Excellent communication, presentation and problems solving skills
  • Flexible and open-minded to keep abreast of change
  • Pay attention to details
  • Good command in both written and spoken English and Chinese (Cantonese and Mandarin)
  • Work on shifts is required
  • About the Hermès Group

    A creator, artisan and seller of high-quality objects since 1837, Hermès is an independent, family-owned French house that employs more than 16,600 people worldwide.

    Driven by its permanent entrepreneurial spirit and consistently high standards, Hermès cultivates the freedom and autonomy of each individual through responsible management.

    The company perpetuates the transmission of exceptional know-how through strong territorial presence that respects people and nature, a source of exceptional materials.

    Sixteen artisanal métiers nurture the creativity of the house, whose collections are presented in over 300 stores in 45 countries across the world.

    We cordially invite high calibre talent to join our Hermès team in Hong Kong.


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