Cloud Support Engineer
Atos
Hong Kong, Hong Kong, HK-Hong Kong
5天前

Roles & Responsibilities :

  • The duties for this position include Cloud implementation support during Project and technical support business as usual (BAU) phase, but are not limited to :
  • Support cloud operation and services to customers during the BAU operation, such as on the ground technical support and troubleshoot technical issues for our customers
  • Support the senior technical lead on data collection, technical solution documentation and / or Cloud platform testing
  • Support service management process documentation that will enable effective operational support to customers
  • Work with global team to deploy cloud solutions, network solution, system solution and any related ICT infrastructure to meet customer’s requirements
  • Support and work with offshore team on the Operating System deployment or version upgrade, and / or configuration as part of a rebuild or upgrade or initial deployment
  • Support troubleshooting, diagnosis and replacement of hardware and software failures
  • Escalate all application failures in accordance with defined escalation procedures
  • Required Skills & Expertise :

  • Degree in Computer Science or Information Systems with minimum 2 year of related working experience in IT environment.
  • Industry certifications in Microsoft environment are preferred
  • Experience with public cloud platform such as AWS or Azure or Google Cloud (GCP)
  • Degree in Computer Science or Information Systems with minimum 6 year of related working experience in Cloud technologies University degree in IT, Computer Science / related discipline
  • AWS / Azure / GCP Cloud Certification - Associate (Mandatory) and familiar with a broad portfolio of Cloud (AWS, Azure, GCP) infrastructure tools
  • At least 4 years of infrastructure architecture experience in a large-scale enterprise environment.
  • Experience with cloud related solution like public cloud AWS, MS Azure, or Google Cloud, and private cloud infrastructures like VMware Cloud or OpenShift or Azure Stack
  • network and storage systems including an understanding of systems integration and automation
  • Good knowledge of enterprise cloud virtualization technologies
  • Windows Active Directory deployment and administration
  • Good interpersonal skills with ability to communicate effectively with people at all levels
  • Excellent written communication skill and high quality of documentation
  • Experience with operations management tools, such as alerting & monitoring tools, Provisioning & Deployment VMWare vSphere), Configuration Repositories, CMDB
  • Be a team player capable of working with both technical and non-technical resources
  • LI- Hong Kong

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