A Career with Hang Seng Bank
Hang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-
in-class products and services. We seek to attract high-calibre talent by offering a dynamic working environment, good career development opportunities and competitive compensation packages.
Assistant Manager, Project Management
Project Management Department, Unsecured Loans, Consumer Assets
Hang Seng's Unsecured Loans business offers a full spectrum of cards and personal loan products and services to customers.
We have over 20 card products, including generic credit cards, co-branded credit cards, affinity cards and commercial cards, and are one of the leading credit card issuers in the market.
We are dedicated to offering customers superior credit card services and loyalty schemes, with an aim of enabling customers to get the most out of their day-to-day spending.
We are currently seeking a high caliber professional to join our department as Assistant Manager, Project Management .
Collect, prepare, develop and implement projects in relation to credit card system, User Acceptance Testing environment inclusive
Provide production system support in relation to credit card production system, campaign management, IT incidents
Provide consultancy and technical advice to credit card and loans business users
Work with internal departments, business users, card associations and vendors to ensure the functionalities of project enhancements are in line with business needs
Review and recommend alternatives on system solutions, as well as to ensure system stability, control and efficiency meet with business and operational expectations
Last mile verification in application / parameter changes
University degree in a related discipline or other relevant qualifications
Credit card payment or credit card payment related vendor or banking experience is a must
Minimum of 3 years' experience in system coordination / project management, preferably in credit card and unsecured lending related systems
Good knowledge of PC application software such as SQL, MS Access and Excel
Good communication, interpersonal, analytical and problem solving skills
Ability to work independently and under pressure
Attention to details
Proficiency in both English and Chinese
Great sense of ownership and servicing mindset to ensure efficient and effective customer service processes