Operations Executive (Brand Management)
Hong Kong

What makes us special? It’s the way we combine food and convenience.

foodpanda (small f’) is the world’s favourite way to order food online from the comfort of your home or office. Whether it’s getting your hands on your favourite pizza, sushi or burger, we believe that no one should have to suffer from hunger attacks ever again.

However, this doesn’t happen without some really awesome people. We are looking for an Operations Executive (Crisis Management) to join our growing team to bring innovation into delivery.

About the Job

The candidate will be focusing on the crisis management of the fleet team, ensuring any issues will be resolved in a timely and professional manner and to minimize the emergency cases occurring in the future.

Role Description

  • Take ownership of all emergency cases arise including couriers' accidents
  • Identify the internal departments involved for respective cases and to collaborate with the departments to work out possible solutions
  • Respond to any ad hoc situations and to provide tailor-made solutions in a timely manner
  • Assist in drafting and fine-tuning the Standard Operating Procedures (SOP) of the current logistics and operations to minimize the emergency cases occurring in the future
  • Keep abreast to the current market situation of the food-delivering service and to provide any related suggestions and / or recommendations
  • Desired Skills and Experience

  • Degree holder in any disciplines
  • Minimum 1 year experience in the area of public relations or corporate communication with experience in brand management
  • Excellent written and verbal communication skills, both English and Cantonese
  • Detail minded, ability to prioritize and work well under pressure
  • Excellent multi-tasking skills
  • Candidates with good commercial sense are highly preferred
  • What We Offer

  • An international team that you will learn and be inspired from
  • A fast-paced environment to hone your entrepreneurial and professional skills
  • A great collaborative working atmosphere with regular company and team events
  • Responsibility from day one in a fast growing and global company
  • Medical scheme and dental insurance coverage
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