Artsy seeks a highly motivated people leader for our Gallery Partner Success team, based in Hong Kong. As Sales Team Lead, you will manage a team focused on retaining and expanding our relationships with gallery partners across the APAC region.
You will drive revenue through supporting team upsell and retention efforts.As a team leader, you will be expected to lead your team with a motivating vision, coach your team with sales acumen, and collaborate across the Artsy organization representing our gallery partners’ needs.
In addition to supporting your team’s contract negotiations and strategy calls as needed, you will also initiate and collaborate on strategic initiatives in partnership with Product, Marketing, Marketplace Strategy & Operations, and the rest of the Artsy Marketplace Partners team.
Key Responsibilities :
Manage 4 Galleries Team sales managers as direct reports
Provide regular, hands-on sales coaching and relationship management advice and feedback
Responsible for performance management and professional development for your reports
Directly responsible for MRR retention and growth from gallery partner base in Asia and Oceania
Oversee gallery onboarding, formalize and scale customer success strategies
Collaborate closely with Partner Support to ensure a consistent customer experience across all channels; represent the voice of our customers to Product and Engineering
Candidate Qualifications :
2+ years experience as a people manager and 4+ years experience in sales or customer success
You are motivated by exceeding metrics-based goals, and have a track record of exceeding your own sales or MRR retention goals
You can navigate and recommend operational efficiencies to CRMs; experience with Salesforce is highly valued
You are based in Hong Kong and available to start immediately full-time