Senior Operations Manager - Enterprise Systems Operations - Technology Operations - VP
Hong Kong Exchanges and Clearing Limited
Hong Kong
5天前

Senior Operations Manager - Enterprise Systems Operations - Technology Operations - VP HKEX strategizes to focus on applying new technologies to modernise our core functions in order to enable greater efficiency in our operations and deliver new services to our market.

We are looking for a strong talent with in-depth IT services operations management knowledge and experience to join our Technology Operations Team.

This role will have high exposure to lead transformation on operational processes and technological development on enterprise systems operations.

Vice President - Enterprise Systems Operations

Job Responsibilities :

  • Ensure effective and efficient management of day to day HKEX enterprise systems operational management, 7 / 24 shift arrangement, and operations support
  • In addition to shift teams management, also lead a team to provide Level 2 operational support to enterprise systems operations
  • Drive shit-left L1 support to inspire and guide improvement in team process re-engineering, technology innovation and automation
  • Oversee all operational efficiency projects to ensure the project success and execution according to the HKEX IT development lifecycle methodology
  • Ensure all operational KPIs and metrics are being measured and met, including internal customers satisfaction objectives
  • Manage alerts reporting and escalation, and supervise a team to serve incident facilitators for higher severity incidents or large scale events(outages)
  • Manage IT systems failover within agreeable RTO and RPO in according to standard operations procedures
  • Lead the planning and execution of IT BCP and service continuity drill exercises, and coordinate exercises with corresponding stakeholders and interested parties as appropriate
  • Ensure the appropriate controls and relevant documentation is maintained for IT operational management in accordance with relevant company policies and IT standards
  • Fast learn or act as the subject matter expert across all aspects in HKEX enterprise systems operations
  • Manage and improve the work-flows and through-put for enterprise systems operations
  • Be passionate about the quality and quantity of services being provided, and continuously strive to improve our operational experience
  • Create a dynamic, highly motivating, and adaptive culture within your team
  • Devise operational solutions and deliver presentations to senior management for endorsement
  • Manpower and resources management and budgeting for ongoing BAU tasks and project implementation activities
  • Job Requirements :

  • Extensive IT Operation Management experience in complex and integrated environments
  • At least 10 years of working experience on IT enterprise systems operations or data centre operations, including at least 5 years in a managerial capacity
  • Degree in Computer Science, Information System or IT related disciplines
  • Experience in financial services industry or other highly regulated organisations is preferred while not essential
  • Experience on mission critical, high availability, high performance and large-scale systems infrastructure with understanding of operational maturity model
  • Strong knowledge on ITIL processes, Lean and Six Segma, with skills and experience in process re-engineering and IT operations management (ITOM) solution
  • Multi-skilled and adaptable person to learn and drive new ways of doing things, and share perspectives of Shift-left operational transformation
  • Understanding of international IT standards and best practices, included but not limiting ISO 20000, 27001 and ITIL
  • Strong analytical, problem solving, interpersonal and presentation skill
  • Demonstrated senior stakeholder management experience including advanced negotiation and influencing skills
  • Strong leadership and people management skills
  • Proficient in documentation and technical writing, with the ability to communicate complex issues to business users and senior management in a professional manner
  • Good command of written and spoken English and Chinese. Proficiency in Mandarin is an advantage
  • Applicants who do not hear from us within 6 weeks may consider their applications unsuccessful. Personal data provided will only be used for the purpose of employment application to HKEX.

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