Systems Support Analyst, Middleware
Wells Fargo
Hong Kong Hong Kong

Market Job Description


  • Provides support for complex technical issues and initiatives related to assigned applications, systems, databases and / or other technical products and services;
  • Uses diagnostic and other tools to maintain, troubleshoot and restore service or data to systems;
  • Evaluates service level agreement criteria and identifies gaps in current technology process;
  • Participates in migrations from development to production, upgrades, installations and / or configurations;
  • May write queries to extract data and validates data loads;
  • Completes project sizing; updates / writes documentation and procedures and assists with related training;
  • Troubleshoots network, hardware and software issues using general guidelines, templates or direction from others;
  • Participates in writing test scripts; maintains change or issue logs;
  • Analyzes performance trends and recommends process improvements;
  • Understands quality, security and compliance requirements for supported areas and reviews changes for risk to production systems;
  • Participates in testing and updating the business continuation plan.
  • Market Skills and Certifications

  • Bachelor degree in Computer Science or Information Technology
  • 3+ years of Middleware Engineering experience in building, configuring and administrating a middleware platform
  • Strong knowledge in one or more of the following : Internet Information server, Tomcat, Apache, JBoss, WebLogic, WebSphere and MQ
  • Experience with scripting languages such as Python and shell scripting
  • Experience with packaging and automating the middleware install and setup
  • UNIX / Linux support experience takes advantages
  • Ability to troubleshoot issues related to middleware and web infrastructure
  • Excellent verbal, written, and interpersonal communication skills
  • Ability to take initiative and work independently with minimal supervision in a structured environment
  • We Value Diversity

    At Wells Fargo, we believe in diversity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national or ethnic origin, age, disability, religion, sexual orientation, gender identity or any other status protected by applicable law.

    We comply with all applicable laws in every jurisdiction in which we operate.


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