Assistant Manager, Policy Owner Service
Hong Kong, HK

Bring your career aspirations to life with AIA!

Assists the manager in maintaining POS department’s goals and targets are in line with the company’s overall business strategic and operational goals.

Roles and Responsibilities :

POS Case Monitoring & Management Support

Handle enquires from internal & external parties in matters related to POS

Review, investigate and resolve escalated complaints or appeal cases. Escalate sensitive cases to management where appropriate.

Approve cases which exceed subordinates’ authority

Monitor the productivity, quality & efficiency of the team by reviewing the productivity report, audits and management reports in order to ensure consistency and accuracy of the output.

Conducts resources planning, allocate team workload

Conducts periodic audits to ensure the POS transactions are properly performed

Project Support or non-routine task

Drive initiatives and Company strategic projects in order to meet business requirements, including but not limited to Company Campaigns, Digital Initiatives, Operation Efficiency Projects & Compliance or regulatory requirement

Organize and provide training to internal staff, business partners or agencies

Reviews POS procedures and internal / external guideline are standardized and updated

Other responsibilities

Performs other responsibilities and duties periodically assigned by supervisor in order to meet business requirements.

Minimum Job Requirements :

University / College graduate plus 4 - 5 years relevant experience with 1-year supervisory experience OR

Form 5 graduate plus 6-7 years related experience

Effective problem solving and communication skills

Customer oriented

The incumbent is required to obtain relevant license if the job involves in regulated activities.

Build a career with us as we help our customers and the community live healthier, longer, better lives.

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