What We'll Bring :
Technology and analytics are at the heart of TransUnion. We provide solutions to approximately 45,000 businesses and maintains credit histories on approximately 550 million consumers and businesses worldwide.
We are the first credit reporting agency providing consumer credit rating services to its financial institutions in Hong Kong.
TransUnion plays an essential role in the financial ecosystem working directly with the leading banks, money lenders and insurers as well as regulators in the market.
Backed by our strong global presence in over 30 countries, we are committed to FinTech and RegTech advancement through our leading solutions in analytics and consulting, credit analysis, fraud, portfolio management and customer acquisition.
In an era where data and technology enable people and companies to move at lightning speed, trust has never been more important in empowering businesses to take faster and informed actions.
TransUnion is able to build that trust between financial institutions and consumers, founding a promising future in the post pandemic-era to further grow as Hong Kong’s leading credit reporting agency and FinTech solutions provider.
We do this by having an accurate and comprehensive picture of each person. This picture is grounded in our global legacy as a credit reference agency which enables us to tap into both credit and public record data;
our data fusion methodology that helps us link, match and tap into the awesome combined power of that data; and our knowledgeable and passionate team, who stewards the information with expertise, and in accordance with local legislation around the world.
At TransUnion, we are creating an environment where everyone can think creatively. Where you can make a difference and pursue your passion.
If you want to make a positive impact and support Hong Kong’s continued development as the preeminent regional financial hub, we can help you achieve that goal in an inclusive, dynamic and collaborative environment where the well-being of our people and our commitment to building talents for future needs are our top priorities.
TransUnion is a global organization listed on the New York Stock Exchange (NYSE : TRU).
Dynamic Of The Role
The Sr. Advisor, Financial Services Research and Consulting is a senior leader and a key contributor to the perception of TransUnion in the marketplace as an authority on lending and risk dynamics.
We are looking for a seasoned subject matter expert with mastery of a wide range of consumer lending industry practices, products and functions through the entire customer life cycle.
This role drives thought leadership in two ways : first, the incumbent manages sophisticated research initiatives aimed at understanding why consumers behave the way they do with credit, what external forces influence that behavior and what lenders need to know to manage the risks and opportunities associated with that behavior.
Second, this role provides critical assistance to the Sales team in presenting advanced concepts to customers, and in exploring customer challenges across products / business units / functions, all while helping elevate the level and relevance of discussions that our Sales team has with customers.
In short, you motivate our customers to see us as a trusted partner instead of a vendor. This role performance will also be tied with overall region growth in terms of sales and revenue targets and NPS from customers.
What You'll Bring :
You will draw on your extensive experience in driving thought leadership initiatives within the financial services industry.
You have at least 10 or more years of experience in working within the financial services industry, with a deep understanding of credit data and solutions, and its’ applications within the financial services market.
You have experience in working with data and driving insights from data to address key business problems and telling an impactful story.
You have experience in conducting quantitative analysis from start to finish : designing the scope, analyzing the findings, and communicating it in a meaningful way to an audience of large scale.
You are highly credentialed, with several years of experience in increasingly senior roles at multiple financial institutions and / or consulting firms with a focus on retail banking.
You are also highly educated, with an advanced degree in business, statistics, operations research, finance, banking, or another related field.
You have an innate, unquenchable curiosity to understand why consumers and businesses behave the way they do.
You have tenacity finding the answer to a difficult question is a challenge you enjoy.
You do not let obstacles hinder you; rather, you find innovative approaches to resolve, overcome or otherwise avoid those obstacles.
You are a senior leader and can drive complex projects with minimal supervision.
You are adept at collaborating and managing a team of contributors to an initiative and maintaining their enthusiasm, even when they don’t report to you.
You are comfortable in the role of a mentor, training junior analysts how to think about the consumer lending business and how to tackle complex questions analytically and systematically.
You are skilled at evaluating data and summary statistics to find the underlying insights, and to guide a research project in the most fruitful direction.
You are an expert with the Microsoft Office product suite, particularly Word, Excel and PowerPoint.
You are an eloquent speaker, equally comfortable addressing an audience of 4, 40 or 400.
You have a great sense of the BUSINESS QUESTION. You realize that data must be transformed into business intelligence to be meaningful.
You are comfortable discussing concepts at all levels of an organization, from entry-level analyst to CEO. You have the ability to tailor your conversational approach to the audience technical where you need to be, and strategic where appropriate, but always aimed at answering the business question.
You have a strong customer service orientation. You mean it when you ask, How can I be of service? You recognize that internal customers are as important as external customers.
Other Skill & Experience Required :
Credit Industry, business forecasting, project the future, etc.
Specific industry, territories insight research in GBA and Asia.
Fluent in English, Cantonese and Mandarin preferred
Impact You'll Make :
As an authority on consumer credit, you will drive research and analytics projects around complex market dynamics, including ideation, study design, results analysis and final publication and implications to lenders and consumers.
You will also drive local region specific research that is aligned with multi-year plans to support business strategy and business cases in the market
You will evaluate those dynamics and their impact on customer needs, and translate those insights into actionable strategies and revenue-generating solution sets.
You will speak eloquently on behalf of TransUnion to share our insights at both our own conferences and at 3rd-party industry events.
You will leverage your thought leadership, business insights and networks broadly as a TransUnion spokesperson in active print, radio, television, social media and marketing channels.
You will author articles based on our research for publication in industry-specific journals.
You will lead the development and ongoing execution of one or more Advisory Boards in your region, consisting of 10-14 senior leaders of lending organizations (customers and prospects) who provide insights and guidance on industry trends, TransUnion research studies and new product concepts.
You will work closely with sales, consulting, and product team as a financial services thought leader, to enable thought leadership insights to tie well with various solutions or products that we launch or will be launch in the APAC market.
You will help educate our sales teams on consumer lending concepts, including consumer behavior dynamics, regulatory issues, economic forces, risk and marketing drivers, and more.
You will support the development of and lead efforts to improve sales fluency and sophistication when discussing industry concepts and trends across a range of lending concepts and functions.
You will represent qualified expertise and immediate credibility on joint sales calls with acceptance as the subject matter expert, quotable resource and as the acknowledged industry consultant.
In doing so, you will establish strong customer relationships built on trust, credibility, integrity, mutual respect and a sense of shared purpose.
You will attend various industry association functions and seminars to maintain your knowledge of industry trends, best practices and competitive product offerings.
By staying abreast of industry changes, you will maintain your own expertise in our dynamic industry. You will also educate / inform both internal TransUnion management and also our customers regarding the impact of industry dynamics on customers and TransUnion clients.
You will drive and leverage any local external research data sources that could supplement on top of TU data to drive some of the key research and thought leaderships to support our the business growth strategies including SME financing, Cross-border / GBA strategy, Fintech and Regtech market in HK and APAC regions.
Drive new business segment or product opportunity research.