Customer Success Executive (Hong Kong)
ESCO Pte. Ltd
Hong Kong
3天前

By esco Career Hong Kong Thursday January 27th, 2022

CUSTOMER SUCCESS EXECUTIVE

Job Highlights

  • Regional / Global Exposure
  • Fast, dynamic work environment
  • Friendly work environment
  • Job Description

    Do you take pride in providing top-notch service to clients? Can you stay cool under pressure and possess a can-do attitude?

    If so, come join our team! We believe in delivering excellence and if you share the same motto, we’ll be a great fit together.

    We promise you a friendly work environment and the opportunity to grow your career.

    The Responsibilities

  • Be a key player in dealing with internal and external staff, vendors, partners and suppliers
  • Assist local project delivery and local customer support
  • Understanding the needs and requirements of clients, and moving to need those needs proactively with the related teams
  • Interface between local team and regional based project delivery and customer support teams
  • Drive long-term customer satisfaction through maintaining and managing partner relationships
  • Assist and work towards the achievement and maintenance of agreed customer service levels and standards
  • Review customer complaints and work towards resolutions
  • Engage partners actively, positively and consistently, and assist them with any required problem-solving and gather feedback
  • Other ad-hoc duties
  • The Pre-Requisites

  • Be a key player in dealing with internal and external staff, vendors, partners and suppliers
  • Assist local project delivery and local customer support
  • Understanding the needs and requirements of clients, and moving to need those needs proactively with the related teams
  • Interface between local team and regional based project delivery and customer support teams
  • Drive long-term customer satisfaction through maintaining and managing partner relationships
  • Assist and work towards the achievement and maintenance of agreed customer service levels and standards
  • Review customer complaints and work towards resolutions
  • Engage partners actively, positively and consistently, and assist them with any required problem-solving and gather feedback
  • Other ad-hoc duties
  • 报告这项工作
    checkmark

    Thank you for reporting this job!

    Your feedback will help us improve the quality of our services.

    申請
    郵箱地址
    通過點擊“繼續”,我允許neuvoo同意處理我的數據並向我發送電子郵件提醒,詳見neuvoo的 隱私政策 。我可以隨時撤回我的同意或退訂。
    繼續
    申請表