Manager, Retail Training, HK+
PVH
Hong Kong, Hong Kong SAR
6天前

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POSITION SUMMARY : This position will lead, develop, manage and deliver various training programs for all PVH HK+ markets with key focus in Retail workforce to build retail culture and drive retail excellence.

PRIMARY RESPONSIBILITIES / ACCOUNTABILITIES OF THE JOB :

  • Assess and Determine the strategic need for retail training, in partnership with Business Leaders and HR Business Partners
  • Provide overall direction regarding retail training strategies in HK+
  • Collaborative working with Regional L&D stakeholders to align L&D directions and key L&D initiatives
  • Key Lead in HK+ markets to support the roll out of Asia Pacific Retail Curriculum, Asia Pacific Mystery Shopper Program to drive retail excellence
  • Feedback to Regional L&D on training needs and explore possibility to leverage resources in the region
  • Deliver train-the-trainer in HK+ markets to support routine retail training, such as on boarding program, field coaching, BeCalvin, TCE, WDL, etc.
  • Assess retail training needs and develop gap analysis and plans for improvement.
  • Actively participate in the Retail Talent Assessment process and provide training programs, activities, and action plans designed to develop identified talent.
  • Design, develop and implement training plans for various levels of retail operations team
  • Develop and deliver various training programs for all levels of retail associates in the HK+ markets
  • Explore and develop retail trainee program to build the talent pipeline in retail frontline
  • Build and maintain a network of "Best-in-class" practices taking place in the industry and within the region.
  • Track effectiveness of training programs and provide regular follow-up to Business Leaders and HR Business Partners regarding the progress of trainees and trainers
  • Design and execute networking events which will enhance and broaden the participants’ knowledge
  • Support and provide training services to office associate as and when needed
  • Manage training costs within approved budget
  • Delivery of courses
  • Other projects assignments as needed.
  • INTERNAL & EXTERNAL CONTACTS :

    Internal : HK+ GMs, Business Leaders, Retail Management team, frontline associates, HR Business Partners in the Region, office associates, Regional L&D, Regional Talent Management, Finance

    External : HR vendors such as consultants of training, trainers from other companies, HKRMA

    SUPERVISORY RESPONSIBILITIES :

    Direct : HK Retail Trainer

    KEY COMPETENCIES :

    Communicate Effectively :

  • Communicates in a compelling way that inspires others
  • Communicates effectively to diverse audiences in appropriate formats
  • Delivers clear messages and ensures understanding
  • Uses effective listening skills
  • Lead Change :

  • Courageously challenges the status quo
  • Thrives in an environment of near-constant flux
  • Shows conviction, while remaining flexible
  • Communicates change and helps others adopt
  • Influence & Inspire

  • Builds trust to drive mutually beneficial solutions
  • Uses effective questions to explore issues and understand perspectives and goals
  • Gains commitment by adjusting approach to fit the audience and gaining agreement for next steps
  • Persuades others to take action that will advance shared interests and goals
  • Develop Self & Others

  • Identifies and attracts talents
  • Creates a supportive and inclusive environment that promotes constant learning and growth
  • Provides on-going coaching, feedback, and development to ensure associates reach their full potential
  • QUALIFICATIONS & EXPERIENCE :

  • 6+ years relevant retail / servicing industry training experience with at least 3 years' in MNC; previous experience in development and facilitation of training programs
  • Bachelor or above degree, preferably in Business, Human Resources, Hospitality or other related major .
  • Excellent communication and interpersonal skills. Ability to communicate in a clear concise manner, and listen attentively to others
  • Ability to develop interactive, creative, and comprehensive training programs in a variety of areas
  • Structured and organized, ability to develop training plans and assessment tools to evaluate training effectiveness
  • Strong analytical, problem-solving and facilitation skills to enable effectiveness and efficiency of training
  • Team player and able to work with diverse culture
  • Independent and hands on
  • Detail-oriented
  • Proficient in English and Chinese, both written and oral
  • Proficient in Mandarin
  • Excellent computer skills required.
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