Customer Support Generalist – Contractor Hotline/Customer Hotline
宜家家居
, 香港
3天前
source : Dairy Farm Group

Responsibilities

The Customer Support Generalist will be working in one of the below areas and actively build rapport with contractors and customers by being empathic, helpful and providing a solution that satisfies the customer.

Customer Contact (Contractor Hotline)

  • Provide fast and easy support to contractors fulfilling order on site, acting as a go between for the contractor and customers regarding product, delivery, replacement order, and handling 1st tier customer complaints
  • Customer Contact (Customer Hotline)

  • Provide fast and easy support to customer enquiries through call regarding product, promotion, delivery, replacement order, stock, price and handle 1st tier customer complaints
  • Common Duties

  • Offer additional buying opportunities by informing the customers about choices available in our product and service range to fulfill their needs.
  • Balance customer’s expectations & service level by providing effective and efficient solutions to customers
  • Fulfill daily operational tasks and documentation in line with routines, regulation and guidelines
  • Working Condition

  • Opening hours of Customer Support Centre : 10 : 30am to 08 : 00pm
  • Shift working hours for Full-time : 10 hours per day
  • Averagely monthly time off 10 days including statutory holidays
  • Working location : Shatin Office
  • Requirements

  • Form 5 or above, with 1 - 2 years working experience in any customer facing field
  • Able to work in a customer-focused and fast-paced environment
  • Good command of English and Cantonese; fair in Mandarin
  • Hands-on PC knowledge (e.g. MS Office words, Excel, Powerpoint, Chinese Input )
  • Good telephone manner and customer-oriented
  • Helpful and passionate
  • Passion in home furnishing and IKEA culture & values
  • Candidate with more experience will be considered as Customer Support Specialist
  • 如欲了解更多有關宜家家居的資訊 歡迎瀏覽 .

    申請者提供之資料絕對保密 申請人之資料只供牛奶公司集團附屬機構或授權之代理人作招聘及甄選用途 招聘過程完畢後 申請資料將被保留二十四個月作參考之 用 本公司已備有一份 私隱政策聲明 閣下如有需要可瀏覽公司網頁或以書面形式向人力資源部索取有關資料

    申請人如在遞交申請表後六星期內仍未接獲通知約見 其有關申請將被存檔 以作日後同類型職位空缺考慮之用

    申請
    添加至收藏
    從收藏夾中刪除
    申請
    郵箱地址
    通過點擊“持續”,我允許neuvoo同意處理我的數據並向我發送電子郵件提醒,詳見neuvoo的 隱私政策 。我可以隨時撤回我的同意或退訂。
    持續
    申請表