Customer Support Generalist – Contractor Hotline/Customer Hotline
, 香港
source : Dairy Farm Group


The Customer Support Generalist will be working in one of the below areas and actively build rapport with contractors and customers by being empathic, helpful and providing a solution that satisfies the customer.

Customer Contact (Contractor Hotline)

  • Provide fast and easy support to contractors fulfilling order on site, acting as a go between for the contractor and customers regarding product, delivery, replacement order, and handling 1st tier customer complaints
  • Customer Contact (Customer Hotline)

  • Provide fast and easy support to customer enquiries through call regarding product, promotion, delivery, replacement order, stock, price and handle 1st tier customer complaints
  • Common Duties

  • Offer additional buying opportunities by informing the customers about choices available in our product and service range to fulfill their needs.
  • Balance customer’s expectations & service level by providing effective and efficient solutions to customers
  • Fulfill daily operational tasks and documentation in line with routines, regulation and guidelines
  • Working Condition

  • Opening hours of Customer Support Centre : 10 : 30am to 08 : 00pm
  • Shift working hours for Full-time : 10 hours per day
  • Averagely monthly time off 10 days including statutory holidays
  • Working location : Shatin Office
  • Requirements

  • Form 5 or above, with 1 - 2 years working experience in any customer facing field
  • Able to work in a customer-focused and fast-paced environment
  • Good command of English and Cantonese; fair in Mandarin
  • Hands-on PC knowledge (e.g. MS Office words, Excel, Powerpoint, Chinese Input )
  • Good telephone manner and customer-oriented
  • Helpful and passionate
  • Passion in home furnishing and IKEA culture & values
  • Candidate with more experience will be considered as Customer Support Specialist
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