The Human Resources Department comprises a corporate service unit on Clubwide HR issues and client-based service teams, each of which provides value-added services to designated business units within the Club.
Our focus is on a customer service, business-driven and cost-effective orientation to human resources management.
HR Shared Services (HRSS) is a newly set up team in transforming end to end employee experience. Value added to processes and services through automation, simplification and innovation.
The job holder will :
Perform with team work spirit in ensuring HRSS tasks are carried out to a high standard and completed within service level agreements (SLAs)
Identify and escalate potential operational and customer issues to supervisor
Support process improvement initiatives in order to deliver efficiencies and benefits to internal customers
With guidance of supervising manager, analyze the existing business processes, business rules, metrics and standard operating procedures to identify areas of improvement
Assist manager to work with key stakeholders to determine areas for optimization; develop solutions to continuously improve and streamline processes and to develop value adding enhancements
The job holder should :
hold an Bachelor degree in Business, HR or related discipline
have a minimum 2 years’ relevant experience in HR Shared Services environment
be independent, proactive & self-motivated
challenge the status quo and aim for continuous improvement
have good analytical, presentation and problem solving skills
be a good team player and ability to work under pressure
be fluent in written and spoken English and Chinese
Terms of Employment
The level of appointment will be commensurate with qualifications and experience.