Premium Customer Services Officer (Airline) / 客戶服務大使
David James Recruitment Limited
, 香港
source : 兼職網

Responsibilities :

  • Handle inquiries from a premium dedicated group of members in a proactive, efficient and tactful manner via inbound & outbound call, email, fax / letter.
  • Analyse members’ feedback and address any issues in an efficient manner
  • Coordinate with internal departments to ensure members receive the outstanding service throughout their journey
  • Coordinate with related party to handle RVSP events which includes inviting members by call, updating attendance list and preparing summaries
  • Explore and identify upselling / cross-selling opportunities is a credit
  • Requirements :

  • At least 2 - 3 year experience in Airlines industry with customer service
  • Degree holder, preferably in Aviation and Tourism relevant discipline
  • Fluent in English, Cantonese and Mandarin and good writing style in English and Chinese
  • Strong communication, interpersonal & presentation skills
  • System knowledge of MS Office and travel / airline booking systems is a must
  • Benefits :

  • HKD18,000 20,000
  • 15 days Annual Leave
  • Attendance Bonus
  • Location : Tsuen Wan

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